Casebook vs Civica Complaints Management
| Casebook | Civica Complaints Management | |
|---|---|---|
| Free plan | No | No |
| Free trial | No | No |
| Paid from | $29/mo | — |
| Open source | No | No |
| Platforms | Android, api, iOS, macOS, Web, Windows | Android, api, iOS, Web |
| Free plan | No | — |
| Paid from | $29/user/mo | — |
| Case intake forms | Yes | — |
| Workflow automation | Yes | Yes |
| Custom case fields | Yes | — |
| Audit trail | Yes | — |
| Reporting dashboards | Yes | — |
| Mobile apps | Yes | — |
| Deployment | cloud | — |
Both are listed in Best Case Management Software. On Freedom251, Casebook scores higher on our published basis.