Side by side
C-Zentrix Contact Center vs VICIdial
Both stand on call center software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Free plan AndroidAPIiPhone+2
C-Zentrix combines call handling, digital channels, routing, workforce management, and CRM integrations in one contact center platform. Free options are listed, while paid-plan prices require a request.
Visit C-Zentrix Contact Center
Free plan Open source AndroidAPIiPhone+3
Choose VICIdial if you need a contact center suite with blended voice and digital channels, campaign tools, and the option to run the full software on your own hardware for free. VICIhost is an alternative for hosted use, but it has monthly and provisioning charges, with call minutes and DIDs billed separately.
Visit VICIdialThe facts
| C-Zentrix Contact Center | VICIdial | |
|---|---|---|
| Free plan | Yes | Yes |
| Open source | Not published | Yes |
| Runs on | Android, API, iPhone, Self-hosted, Web | Android, API, iPhone, Linux, Self-hosted, Web |
| Lowest paid plan | Free or on request | VICIhost hosting: $400 per server a month |
| Plans published | 13 | 4 |
| Maker | C-Zentrix Contact Center | VICIdial |
| Website | c-zentrix.com | vicidial.com |
| On call center software | #4 of 122 | #1 of 122 |
C-Zentrix Contact Center: what it does well
- Supports voice and multiple digital interaction channels.
- Offers skill-based routing and automatic call distribution.
- Includes workforce management and an IVR builder.
- Records calls with customer-selected storage location.
- Available on Android, iOS, web, API, and self-hosted environments.
What to know first
- Paid plan pricing is available only on request.
- Free voice options include limited initial call credit.
- Some free CRM and chat options are single-user.
VICIdial: what it does well
- Handles inbound, outbound, and blended calls, plus inbound email and website chat.
- Offers automatic, predictive, and adaptive campaign dialing.
- Routes calls by agent skills and prioritizes queues.
- Includes call recording, agent scripts, and scheduled callbacks.
- The full VICIbox software is free for production use on own hardware.
What to know first
- Running the free software requires the user's own hardware.
- VICIhost costs $400 a month after the first month.
- VICIhost has an initial server provisioning fee; call minutes and DIDs cost extra.
Alternatives to C-Zentrix Contact Center Alternatives to VICIdial The whole list