Side by side
C-Zentrix Contact Center vs Netcall Omnichannel Contact Centre
Both stand on call center software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
C-Zentrix combines call handling, digital channels, routing, workforce management, and CRM integrations in one contact center platform. Free options are listed, while paid-plan prices require a request.
Visit C-Zentrix Contact CenterChoose Netcall Omnichannel Contact Centre if your organisation needs one cloud platform for voice and digital customer conversations, with routing, AI assistance, translation, and agent context. Look elsewhere if you need published pricing or a platform fee sized differently from the listed 25-concurrent-agent plan.
Visit Netcall Omnichannel Contact CentreThe facts
| C-Zentrix Contact Center | Netcall Omnichannel Contact Centre | |
|---|---|---|
| Free plan | Yes | Not published |
| Open source | Not published | Not published |
| Runs on | Android, API, iPhone, Self-hosted, Web | Web |
| Lowest paid plan | Free or on request | Liberty Converse platform fee (including 25 Concurrent Agents): £20,700 a year |
| Plans published | 13 | 1 |
| Maker | C-Zentrix Contact Center | Netcall Omnichannel Contact Centre |
| Website | c-zentrix.com | netcall.com |
| On call center software | #4 of 131 | #83 of 131 |
C-Zentrix Contact Center: what it does well
- Supports voice and multiple digital interaction channels.
- Offers skill-based routing and automatic call distribution.
- Includes workforce management and an IVR builder.
- Records calls with customer-selected storage location.
- Available on Android, iOS, web, API, and self-hosted environments.
What to know first
- Paid plan pricing is available only on request.
- Free voice options include limited initial call credit.
- Some free CRM and chat options are single-user.
Netcall Omnichannel Contact Centre: what it does well
- Coordinates voice, email, SMS, chat, social, video, and callbacks.
- Routes interactions by agent skills and issue complexity.
- AI assistants can pass conversations to agents with suggested responses.
- Translates chats from over 75 languages into English.
- Includes PCI-compliant payment handling, GDPR controls, and SSO.
What to know first
- Pricing is available on request.
- The listed platform fee includes 25 concurrent agents.
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