Side by side
C-Zentrix Contact Center vs Exotel Contact Center
Both stand on call center software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Free plan AndroidAPIiPhone+2
C-Zentrix combines call handling, digital channels, routing, workforce management, and CRM integrations in one contact center platform. Free options are listed, while paid-plan prices require a request.
Visit C-Zentrix Contact Center Free trial APILinuxMac+2
Exotel combines calling, digital channels, IVR, automation, and several deployment choices in one contact center. XPrime starts at $70 a month, while Voice Streaming requires separate pricing.
Visit Exotel Contact CenterThe facts
| C-Zentrix Contact Center | Exotel Contact Center | |
|---|---|---|
| Free plan | Yes | A free trial |
| Open source | Not published | Not published |
| Runs on | Android, API, iPhone, Self-hosted, Web | API, Linux, Mac, Web, Windows |
| Lowest paid plan | Free or on request | XPrime: $70 |
| Plans published | 13 | 3 |
| Maker | C-Zentrix Contact Center | Not published |
| Website | c-zentrix.com | exotel.com |
| On call center software | #4 of 131 | #23 of 131 |
C-Zentrix Contact Center: what it does well
- Supports voice and multiple digital interaction channels.
- Offers skill-based routing and automatic call distribution.
- Includes workforce management and an IVR builder.
- Records calls with customer-selected storage location.
- Available on Android, iOS, web, API, and self-hosted environments.
What to know first
- Paid plan pricing is available only on request.
- Free voice options include limited initial call credit.
- Some free CRM and chat options are single-user.
Exotel Contact Center: what it does well
- Combines voice, SMS, WhatsApp, and video channels.
- Includes a drag-and-drop multi-level IVR builder.
- Offers public, private, on-premises, and hybrid deployment.
- Supports named CRM integrations and custom applications.
- A free trial account includes SMS and call credits.
What to know first
- No free plan is listed.
- Voice Streaming is excluded from listed plans.
- XTRM has no listed price.
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