Side by side
BuildBetter vs TheySaid
Both stand on voice of customer software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Paid APIiPhoneMac+1
Choose BuildBetter if your team wants to connect feedback sources with research, reporting, and workflows, with integrations and API access available on listed plans. Look elsewhere if you need a free plan or do not want plan-specific feature access and credit allowances.
Visit BuildBetter
Free plan Web
TheySaid combines multiple feedback formats with AI-guided sessions and analysis. Its free plan has clear workspace and active-test limits, while panel recruiting may add a fee.
Visit TheySaidThe facts
| BuildBetter | TheySaid | |
|---|---|---|
| Free plan | No | Yes |
| Open source | Not published | Not published |
| Runs on | API, iPhone, Mac, Web | Web |
| Lowest paid plan | Hobby: $7.99 a month | Free or on request |
| Plans published | 5 | 2 |
| Maker | Not published | Not published |
| Website | buildbetter.ai | theysaid.io |
| On voice of customer software | #9 of 29 | #5 of 29 |
BuildBetter: what it does well
- Collects feedback from calls, tickets, Slack, CRM, surveys, and documents.
- Links answers to source material and maps signals to accounts.
- Includes sentiment analysis, AI summaries, and closed-loop workflows.
- Lists more than 140 integrations.
- All plans include unlimited seats.
What to know first
- There is no free plan.
- Unused credits expire at the end of the allowance period.
- Feature access and annual credit allowances vary by plan.
- The iOS recording app is in beta.
TheySaid: what it does well
- AI moderator adapts questions and asks follow-ups.
- Supports more than 70 languages.
- Feedback can arrive through links, embeds, email, and QR codes.
- Free plan includes one workspace and one active test.
- Lists Salesforce, Slack, HubSpot, and Zendesk integrations.
What to know first
- Free plan is limited to one active test.
- Participant-panel recruiting costs extra.
- Monthly billing costs 33% more than annual billing.
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