Side by side
BT Cloud Voice vs Zoho Voice
Both stand on business phone systems. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Paid AndroidiPhoneMac+2
BT Cloud Voice combines internet calling, routing, voicemail, conferencing, analytics, and collaboration integrations. The tiered plans add features progressively, but the stated 60-month licence commitment is central to purchasing.
Visit BT Cloud Voice Free plan AndroidAPIExtension+5
Zoho Voice combines business calling with contact center tools, messaging and call summaries across a wide range of platforms. Check the audit-log access, trial calling limits and plan details against your needs; paid service starts at $34/user/mo (annual).
Visit Zoho VoiceThe facts
| BT Cloud Voice | Zoho Voice | |
|---|---|---|
| Free plan | No | Yes |
| Open source | Not published | No |
| Runs on | Android, iPhone, Mac, Web, Windows | Android, API, Extension, iPhone, Linux, Mac, Web, Windows |
| Lowest paid plan | Basic: £10.52 a month | Enterprise Telephony - Basic: $39 a month |
| Plans published | 3 | 14 |
| Maker | Not published | Zoho Voice |
| Website | business.bt.com | zoho.com |
| On business phone systems | #98 of 174 | #13 of 174 |
BT Cloud Voice: what it does well
- Local business numbers and advanced call routing
- Apps for Android, iOS, macOS, web, and Windows
- Optional UK and international call packages
- 24/7 UK-based helpdesk
- Webex collaboration and Teams click-to-call integration
What to know first
- No free plan
- Plans require 60-month licences
- Only phones from BT’s Cloud Voice portfolio can be used
- Internet connection with sufficient bandwidth is required
Zoho Voice: what it does well
- Supports web, desktop and mobile platforms.
- Includes queues, multi-level IVR and live call monitoring.
- Call Intelligence transcribes calls and summarizes several measures.
- Offers a free plan and 15-day trial.
- Lists integrations with Zoho apps and ManageEngine ServiceDesk Plus Cloud.
What to know first
- Audit logs are under development and not directly accessible.
- Trial number cannot be used to test incoming calls.
- Calls require a minimum internet speed of 5 Mbps.
- Zoho Voice is not included with a Zoho One license.
Alternatives to BT Cloud Voice Alternatives to Zoho Voice The whole list