BOSSDesk vs Zammad

BOSSDesk

5.0 #36 in IT Help Desk Software

About BOSSDesk

Zammad

5.5 #18 in IT Knowledge Base Software

About Zammad
BOSSDeskZammad
Free planNoNo
Free trialNoYes
Paid from$29/mo€7/mo
Open sourceNoNo
PlatformsAndroid, iOS, Webapi, Linux, self-hosted, Web
Free planNoYes
Paid from29 /user/mo—
SLA managementYesYes
Knowledge baseYesYes
Employee portalYesYes
Asset managementYes—
Single sign-onYesYes
Approval workflowsYes—
Mobile appsYes—

Both are listed in Best IT Help Desk Software. On Freedom251, Zammad scores higher on our published basis.