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BizPlus IVR vs NCH IVM Telephone Answering Attendant

Both stand on interactive voice response software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.

BizPlus IVR

Paid APISelf-hostedWeb

Choose BizPlus IVR if your contact centre needs configurable routing, call records and integrations, with options for voice-bot automation. Look elsewhere if you need a free plan; Enterprise pricing is custom, and Launch and Growth have agent and number limits.

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NCH IVM Telephone Answering Attendant

Free trial LinuxWindows

Choose IVM if your business needs on-premises telephone answering, voicemail, call routing, or outbound messaging, with plan options spanning basic answering to enterprise line capacity. Look elsewhere if you need a free plan, or if your phone setup cannot support the call-transfer features you require. Grant weblet administrator access only to someone trusted with PC administration.

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The facts

BizPlus IVRNCH IVM Telephone Answering Attendant
Free planNoA free trial
Open sourceNot publishedNot published
Runs onAPI, Self-hosted, WebLinux, Windows
Lowest paid planLaunch: ₹2,499 a monthIVM Telephone Attendant Professional monthly plan: $2,999 a month
Plans published36
MakerNot publishedNot published
Websitelandmarksol.comnch.com.au
On interactive voice response software#10 of 21#9 of 21

BizPlus IVR: what it does well

  • Visual designer supports nested menus, schedules and fallback paths.
  • Routes calls by skills, language, territory and other rules.
  • Includes recordings, transcription, QA scorecards and searchable archives.
  • AI voice bots can hand callers off to agents.
  • Offers a documented REST API and listed integrations.

What to know first

  • There is no free plan.
  • Launch supports up to 5 agents and one virtual number.
  • Growth supports up to 25 agents and three included numbers.
  • GST is extra on the listed plans.

NCH IVM Telephone Answering Attendant: what it does well

  • Routes incoming calls with menus and office-hours redirects.
  • Supports up to 64 telephone lines simultaneously.
  • Saves incoming voicemail as WAV files.
  • Offers voicemail email forwarding and remote access.
  • Includes free plugins for ODBC/SQL and other services.

What to know first

  • There is no free plan; purchase is paid.
  • Call transfer depends on phone-company or PBX features.
  • The Basic plan covers one line and one mailbox, without menus.
  • A weblet administrator can access files or install programs.

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