Side by side
BatchDialer vs VICIdial
Both stand on predictive dialer software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Choose BatchDialer if your team needs multi-line calling with call handling, coaching tools, and analytics. Pro or Enterprise may be a fit when AI features or longer recording retention are priorities. Look elsewhere if you need a free plan.
Visit BatchDialer
Choose VICIdial if you need a contact center suite with blended voice and digital channels, campaign tools, and the option to run the full software on your own hardware for free. VICIhost is an alternative for hosted use, but it has monthly and provisioning charges, with call minutes and DIDs billed separately.
Visit VICIdialThe facts
| BatchDialer | VICIdial | |
|---|---|---|
| Free plan | A free trial | Yes |
| Open source | Not published | Yes |
| Runs on | Android, API, iPhone, Web | Android, API, iPhone, Linux, Self-hosted, Web |
| Lowest paid plan | Starter: $95 a month | VICIhost hosting: $400 per server a month |
| Plans published | 3 | 4 |
| Maker | Not published | VICIdial |
| Website | batchdialer.com | vicidial.com |
| On predictive dialer software | #5 of 28 | #1 of 28 |
BatchDialer: what it does well
- Predictive, preview, and rapid-fire dialing modes are available.
- Pro and Enterprise provide five lines per agent.
- Every plan includes phone reputation monitoring.
- Call recordings, live listening, whisper coaching, and call barging support coaching.
- Integrations include HubSpot, Zoho, PropStream, and Zapier-powered connections.
What to know first
- There is no free plan.
- Starter has three dialing lines per agent.
- Starter call recordings are retained for 90 days.
- The trial automatically transitions to a selected paid subscription.
VICIdial: what it does well
- Handles inbound, outbound, and blended calls, plus inbound email and website chat.
- Offers automatic, predictive, and adaptive campaign dialing.
- Routes calls by agent skills and prioritizes queues.
- Includes call recording, agent scripts, and scheduled callbacks.
- The full VICIbox software is free for production use on own hardware.
What to know first
- Running the free software requires the user's own hardware.
- VICIhost costs $400 a month after the first month.
- VICIhost has an initial server provisioning fee; call minutes and DIDs cost extra.
Alternatives to BatchDialer Alternatives to VICIdial The whole list