Side by side
Avaya Experience Platform vs Dialogic Digital IVR
Both stand on interactive voice response software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Choose Avaya Experience Platform if your organization needs enterprise contact center orchestration across channels, data, AI, and workflows. Its deployment and integration options serve complex environments, while the listed monthly prices are tied to a specific user range and three-year term. Organizations should also review the HIPAA processing restriction and the flexible licensing terms for Avaya Infinity.
Visit Avaya Experience Platform
Choose Dialogic Digital IVR if your organization needs voice routing, mobile USSD self-service, and reporting integrated with existing infrastructure. Contact Dialogic for pricing; organizations seeking visual content for voice calls should account for the optional Visual IVR module.
Visit Dialogic Digital IVRThe facts
| Avaya Experience Platform | Dialogic Digital IVR | |
|---|---|---|
| Free plan | No | Not published |
| Open source | Not published | Not published |
| Runs on | API, Self-hosted, Web | API, Self-hosted, Web |
| Lowest paid plan | Digital: $48 a month | Free or on request |
| Plans published | 4 | 1 |
| Maker | Avaya Experience Platform | Not published |
| Website | avaya.com | dialogic.com |
| On interactive voice response software | #8 of 20 | #12 of 20 |
Avaya Experience Platform: what it does well
- Supports inbound and outbound calling, IVR, and omnichannel interactions.
- Offers cloud, hybrid, and on-premises deployment.
- Low-code and no-code tools support workflow creation.
- Lists multiple AI models and AI-agnostic orchestration.
- Names integrations including Salesforce, Microsoft Teams, and Verint.
What to know first
- No free plan is available.
- Digital, Voice, and All Media prices are based on 200–399 concurrent users over a three-year term.
- Additional charges may apply to listed Digital, Voice, and All Media pricing.
- Protected health information under HIPAA cannot be processed unless otherwise agreed.
Dialogic Digital IVR: what it does well
- Build IVR applications with drag-and-drop icons, without programming languages.
- Collect caller data before queues and customize call routing.
- Offer menu-driven USSD self-service on mobile devices.
- Review call records, menu selections, and performance in reports.
- Connect reporting data to existing monitoring through an SNMP API.
What to know first
- Pricing is available on request.
- Visual IVR is an optional module.
Alternatives to Avaya Experience Platform Alternatives to Dialogic Digital IVR The whole list