Side by side
Avaya Aura Private Cloud vs NCH IVM Telephone Answering Attendant
Both stand on interactive voice response software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Avaya Aura Private Cloud combines employee communications with contact-centre planning features and supports a hybrid deployment approach. Prospective customers should confirm the Teams requirements and request pricing details.
Visit Avaya Aura Private CloudChoose IVM if your business needs on-premises telephone answering, voicemail, call routing, or outbound messaging, with plan options spanning basic answering to enterprise line capacity. Look elsewhere if you need a free plan, or if your phone setup cannot support the call-transfer features you require. Grant weblet administrator access only to someone trusted with PC administration.
Visit NCH IVM Telephone Answering AttendantThe facts
| Avaya Aura Private Cloud | NCH IVM Telephone Answering Attendant | |
|---|---|---|
| Free plan | No | A free trial |
| Open source | Not published | Not published |
| Runs on | Android, API, iPhone, Linux, Mac, Web, Windows | Linux, Windows |
| Lowest paid plan | Free or on request | IVM Telephone Attendant Professional monthly plan: $2,999 a month |
| Plans published | 1 | 6 |
| Maker | Avaya Aura Private Cloud | Not published |
| Website | avaya.com | nch.com.au |
| On interactive voice response software | #8 of 23 | #10 of 23 |
Avaya Aura Private Cloud: what it does well
- Runs on a dedicated Microsoft Azure instance.
- Includes calling, messaging and video meetings.
- Offers workforce management and scheduling tools.
- Admin Portal supports self-service customization.
- Lists Android, iOS, macOS, web and Windows.
What to know first
- No free plan is listed.
- Pricing is available on request.
- Teams routing requires a suitable Microsoft license and configuration.
NCH IVM Telephone Answering Attendant: what it does well
- Routes incoming calls with menus and office-hours redirects.
- Supports up to 64 telephone lines simultaneously.
- Saves incoming voicemail as WAV files.
- Offers voicemail email forwarding and remote access.
- Includes free plugins for ODBC/SQL and other services.
What to know first
- There is no free plan; purchase is paid.
- Call transfer depends on phone-company or PBX features.
- The Basic plan covers one line and one mailbox, without menus.
- A weblet administrator can access files or install programs.
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