Side by side
Avaya Aura Contact Center vs RingCentral RingCX
Both stand on call center software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Paid APILinuxSelf-hosted+1
Avaya Aura Contact Center combines broad channel handling with Avaya telephony integration, routing, reporting, and developer interfaces. Its infrastructure requirements, concurrency limit, and release-support history should be reviewed during planning.
Visit Avaya Aura Contact Center Paid APIMacWeb+1
RingCX combines omnichannel interactions, AI assistance, workforce tools, and reporting in a contact center product. Consider the RingEX requirement and included-minute limits alongside its starting price of $65/user/mo (annual).
Visit RingCentral RingCXThe facts
| Avaya Aura Contact Center | RingCentral RingCX | |
|---|---|---|
| Free plan | Not published | No |
| Open source | Not published | Not published |
| Runs on | API, Linux, Self-hosted, Windows | API, Mac, Web, Windows |
| Lowest paid plan | Not published | RingCX: $65 a month |
| Plans published | None | 1 |
| Maker | Not published | RingCentral RingCX |
| Website | avaya.com | ringcentral.com |
| On call center software | #74 of 124 | #30 of 124 |
Avaya Aura Contact Center: what it does well
- Supports voice and numerous multimedia contact types
- Inbound and outbound intelligent routing
- Real-time and historical reporting
- REST, SOAP, and Contact Control SDKs
- Windows and Linux deployment options
What to know first
- Pricing is on request
- Some multimedia channels need additional infrastructure
- Agents can handle up to five concurrent contacts
- Older releases have listed support end dates
RingCentral RingCX: what it does well
- One license includes voice and 20+ digital channels
- AI tools assist agents and supervisors
- More than 250 pre-built reports
- Campaign dialers include preview and predictive options
- Connects to over 50 tools through open APIs
What to know first
- No free plan
- Requires a RingEX account
- Unused monthly minutes do not roll over
- Overages apply to included minutes
Alternatives to Avaya Aura Contact Center Alternatives to RingCentral RingCX The whole list