Side by side
Avaya Aura Contact Center vs GoTo Contact Center
Both stand on call center software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Paid APILinuxSelf-hosted+1
Avaya Aura Contact Center combines broad channel handling with Avaya telephony integration, routing, reporting, and developer interfaces. Its infrastructure requirements, concurrency limit, and release-support history should be reviewed during planning.
Visit Avaya Aura Contact Center
Paid AndroidAPIExtension+4
GoTo Contact Center brings calling, digital channels, routing, and agent-management tools into one service. Pricing is not published, and there is no free plan.
Visit GoTo Contact CenterThe facts
| Avaya Aura Contact Center | GoTo Contact Center | |
|---|---|---|
| Free plan | Not published | No |
| Open source | Not published | No |
| Runs on | API, Linux, Self-hosted, Windows | Android, API, Extension, iPhone, Mac, Web, Windows |
| Lowest paid plan | Not published | GoTo Connect: $29.95 a month |
| Plans published | None | 2 |
| Maker | Not published | Not published |
| Website | avaya.com | goto.com |
| On call center software | #74 of 124 | #38 of 124 |
Avaya Aura Contact Center: what it does well
- Supports voice and numerous multimedia contact types
- Inbound and outbound intelligent routing
- Real-time and historical reporting
- REST, SOAP, and Contact Control SDKs
- Windows and Linux deployment options
What to know first
- Pricing is on request
- Some multimedia channels need additional infrastructure
- Agents can handle up to five concurrent contacts
- Older releases have listed support end dates
GoTo Contact Center: what it does well
- Supports inbound and outbound calling.
- Offers omnichannel digital channels.
- Includes custom call routing and an IVR builder.
- Agent tools include monitoring, coaching, and co-browsing.
- Available on Windows, macOS, iOS, Android, and web.
What to know first
- There is no free plan.
- Pricing is available on request.
Alternatives to Avaya Aura Contact Center Alternatives to GoTo Contact Center The whole list