Side by side
Answerbase vs Zoho Desk
Both stand on customer community software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Paid APIWeb
Answerbase connects product knowledge, ecommerce publishing, support inputs, and analytics. Its usage limits and monthly starting price should be weighed against the size of a merchant’s catalog and team.
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Free plan API
Zoho Desk covers shared support conversations, customer self-service, SLAs, and automation. Its free plan serves 3 users, with annual paid tiers listed for larger teams.
Visit Zoho DeskThe facts
| Answerbase | Zoho Desk | |
|---|---|---|
| Free plan | No | Yes |
| Open source | Not published | Not published |
| Runs on | API, Web | API |
| Lowest paid plan | Starter: $149 a month | Express: ₹420 a month |
| Plans published | 4 | 5 |
| Maker | Answerbase | Zoho Desk |
| Website | answerbase.com | zoho.com |
| On customer community software | #15 of 37 | #11 of 37 |
Answerbase: what it does well
- AI drafts answers for merchant approval
- Reusable answers across multiple content types
- Shopify sync, webhooks, and theme widget
- Moderation before Q&A goes live
- Conversion-focused question analytics
What to know first
- No free plan
- Starter allows 50,000 monthly service requests
- Starter includes three user accounts
- Pricing starts at $149 a month
Zoho Desk: what it does well
- Free plan for 3 users
- Shared inbox and customer portal
- Includes SLA management and ticket automation
- API access is listed
What to know first
- Paid plans are billed annually
- Express is listed for 5 users
Alternatives to Answerbase Alternatives to Zoho Desk The whole list