Amazon Q vs Puzzel Advanced Agent Assist
| Amazon Q | Puzzel Advanced Agent Assist | |
|---|---|---|
| Free plan | Yes | No |
| Free trial | No | No |
| Paid from | — | — |
| Open source | No | No |
| Platforms | Web, Android | Web |
| Free plan | Yes | — |
| Paid from | 3 /user/mo | — |
| Real-time guidance | — | Yes |
| Suggested replies | — | Yes |
| Knowledge retrieval | — | Yes |
| Conversation summaries | — | Yes |
| Supported channels | — | multichannel |
Both are listed in Best Agent Assist Software. On Freedom251, Amazon Q scores higher on our published basis.