Side by side

ACI Automated Dispute Manager vs SecureShieldPay

Both stand on chargeback management software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.

ACI Automated Dispute Manager

Paid Web

ACI Automated Dispute Manager covers dispute workflows for both issuers and acquirers, with case visibility and automated case handling. Prospective customers need to request pricing, and no free plan is listed.

Visit ACI Automated Dispute Manager

SecureShieldPay

Free trial APIWeb

SecureShieldPay brings dispute analytics, automated representment, alerts, and revenue recovery into one service. Buyers should note the monthly subscription, success fee, plan limits, and that specific dispute outcomes are not warranted.

Visit SecureShieldPay

The facts

	ACI Automated Dispute Manager	SecureShieldPay
Free plan	Not published	A free trial
Open source	Not published	Not published
Runs on	Web	API, Web
Lowest paid plan	Not published	Starter: $2,868 a year
Plans published	None	5
Maker	Not published	Not published
Website	aciworldwide.com	secureshieldpay.com
On chargeback management software	#17 of 28	#13 of 28

ACI Automated Dispute Manager: what it does well

Creates, analyzes, actions, and closes dispute cases.
Shows exposure and case-management status.
Supports issuer and acquirer workflows.
Lists Visa and Mastercard support.
Technical support is available 24×7×365.

What to know first

No free plan is listed.
Pricing is available on request.
The listed platform is web.

SecureShieldPay: what it does well

Analytics covers data from 50+ processors
AI drafts rebuttals and assembles evidence
Specialist reviews filings before submission
Coordinates Visa RDR, Ethoca Alerts, and CDRN
Supports CSV and SFTP legacy feeds

What to know first

No free plan
Starter limits usage to 200 disputes monthly
Starter connects only two processors
12% success fee on recovered funds

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