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Zuma Kelsey
What Zuma Kelsey is
Zuma is an AI-powered assistant platform for multifamily property management, covering leasing, rent collections, move-outs, and voice interactions. Its Kelsey assistant responds to leasing leads and schedules tours through phone, ILS forms, email, and chat. Voice AI can answer leasing calls, provide information, book tours, and transfer callers to team members under configured rules. For collections, Kelsey sends rent reminders, follows up on delinquencies, and records promise-to-pay dates. It accepts promise dates but does not accept partial payments or manage payment plans beyond standard options such as Flex. Collections AI includes a Chrome extension for viewing conversations and letting onsite teams take over when needed. Listed integrations include Yardi, Entrata, RealPage, Knock, and a payment-provider integration for Collections AI. Zuma says its human-in-the-loop team provides AI assistance and oversight 24 hours a day, 365 days a year. The platform offers Leasing AI, Collections AI, and Full Platform plans, with pricing on request and a 30-day trial. It was founded in 2021 and is headquartered in Santa Monica, California.
Who it suits
Zuma is designed for multifamily property management companies and property owners. It suits teams that want automated leasing conversations, tour scheduling, collection reminders, and configurable voice handoffs.
What it does well
- Handles leasing leads and tours
- Voice call answering and transfers
- Rent reminders and delinquency follow-up
- Chrome extension for onsite takeover
- 24/7 human oversight
What to know first
- Pricing is on request
- No free plan
- Does not accept partial payments
- Does not manage nonstandard payment plans
Limits
Zuma has no free plan, and Leasing AI and Collections AI are billed per unit per month on 30-day terms based on quantity. Collections accepts promise-to-pay dates but not partial payments or payment plans beyond standard options such as Flex.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Leasing AI | Per Unit, Per Month Subscription (30 day terms) based on quantity · Quantity-based; no numeric price shown | On request |
| Full Platform | Everything in Leasing and Collections AI; 30% + discount compared to buying them separately · No numeric price shown | On request |
| Collections AI | Per Unit, Per Month Subscription (30 day terms) based on quantity · Quantity-based; no numeric price shown | On request |
As getzuma.com lists them, read 8 Oct 2026. The maker's own page has the final word.
Getting started
- Open the Zuma website
- Request pricing for Leasing AI, Collections AI or Full Platform
- Choose a 30-day trial
- Complete the quick onboarding and customize workflows
- Use the web platform or Chrome extension
Verdict
Zuma combines leasing and collections assistance with voice interactions and property-management integrations. Its trial and customizable workflows provide an entry point, while payment-plan capabilities remain limited to promise dates and standard options.
Questions
What plans does Zuma offer?
The plans are Leasing AI, Collections AI and Full Platform. Full Platform combines leasing and collections and is described as 30% less than purchasing them separately.
Is pricing published?
Pricing is on request. Leasing AI and Collections AI are billed per unit per month on 30-day terms based on quantity.
Is there a trial?
Yes. Zuma offers a 30-day trial.
Which integrations are listed?
The maker lists Yardi, Entrata, RealPage, Knock and a payment-provider integration for Collections AI.
What can Kelsey do for collections?
Kelsey sends rent reminders, follows up on delinquencies and records promise-to-pay dates. It does not accept partial payments.
Who is Zuma designed for?
Zuma is designed for multifamily property management companies and property owners.
Facts from Zuma Kelsey's own pages
- Browser extension
- Collections AI includes a Chrome extension for viewing conversations and allowing onsite teams to take over when needed. · getzuma.com, 8 Oct 2026
- Collections
- Kelsey sends rent reminders, follows up on delinquencies, and collects promise-to-pay dates. · getzuma.com, 8 Oct 2026
- Collections limit
- Kelsey accepts promise dates but does not accept partial payments or manage payment plans beyond standard plans such as Flex. · getzuma.com, 8 Oct 2026
- Founded
- 2021 · getzuma.com, 28 Sept 2026
- Headquarters
- Santa Monica, California · getzuma.com, 28 Sept 2026
- Human support
- Zuma says its human-in-the-loop team provides AI assistance and oversight 24 hours a day, 365 days a year. · getzuma.com, 8 Oct 2026
- Integrations
- The maker lists Yardi, Entrata, RealPage, and Knock integrations, and its pricing page also names payment-provider integration for Collections AI. · getzuma.com, 8 Oct 2026
- Intended users
- Zuma says it is designed for multifamily property management companies and property owners. · getzuma.com, 8 Oct 2026
- Leasing
- Kelsey responds to leads and schedules tours through phone, ILS forms, email, and chat. · getzuma.com, 8 Oct 2026
- Privacy data
- The privacy policy says collected information may include contact, account, commercial, voice recording, geolocation, and service-usage data. · getzuma.com, 8 Oct 2026
- Product
- Zuma is an AI-powered assistant platform for multifamily property management that supports leasing, rent collections, move-outs, and voice interactions. · getzuma.com, 8 Oct 2026
- Security and privacy
- The privacy policy says Zuma records communications through its services and states that it does not sell personal information or share it for targeted advertising. · getzuma.com, 8 Oct 2026
- Support and onboarding
- The FAQ describes onboarding as quick, with comprehensive support and customizable workflows. · getzuma.com, 8 Oct 2026
- Voice AI
- Voice AI can answer leasing calls, provide information, book tours, and transfer callers to team members according to configured rules. · getzuma.com, 8 Oct 2026
Where Zuma Kelsey stands on Freedom251
- Property Leasing Software#13 of 25