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Waji
What Waji is
Waji is a web-based WhatsApp CRM for small and midsize businesses in India and other markets. Its shared team inbox routes chats to agents and supports assignments, internal notes, SLA timers, and shift handover. An omnichannel inbox combines WhatsApp, Instagram, Facebook, and Telegram conversations. Teams can send segmented bulk broadcasts with analytics and click tracking, use personalized variables and managed templates, and build no-code automations for abandoned carts, onboarding, reminders, and order updates. The AI chatbot builder can be trained on business documents to answer support questions. Shopify integration syncs catalogs and supports order, shipping, and abandoned-cart updates through WhatsApp. Waji identifies itself as an authorised WhatsApp Business Solution Provider using Meta’s Cloud API. It states ISO 27001-ready security and India DPDP and GDPR compliance. WhatsApp conversation charges pass through at Meta’s rates without markup. Starter costs ₹1,499 a month and includes two agents; Growth costs ₹4,999 a month and adds AI and automation features. Enterprise pricing is custom. A seven-day trial requires no credit card.
Who it suits
Waji suits Indian and global small or midsize businesses managing WhatsApp support, broadcasts, and automated customer messages. It is useful for teams needing shared agents, multiple channels, Shopify updates, and chatbot tools.
What it does well
- Shared inbox with agent assignments
- Multichannel conversations
- Segmented broadcasts with analytics
- No-code workflow automation
- Seven-day trial without credit card
What to know first
- No free plan
- Starter costs 1499.00 INR monthly
- WhatsApp charges pass through at Meta rates
- Enterprise pricing is custom
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Starter | ₹1,499/ month · 1,000 free service conversations · 2 agents · shared team inbox · basic broadcast campaigns · email support | ₹1,499 a month |
| Growth | ₹4,999/ month · 10 agents · AI chatbot builder · automation workflows · campaign analytics · priority chat support | ₹4,999 a month |
| Enterprise | Custom · Unlimited agents · dedicated IP and India server · SSO, audit logs, DPA · 24/7 phone support · green-tick assistance | On request |
As waji.in lists them, read 10 Oct 2026. The maker's own page has the final word.
Verdict
Waji combines WhatsApp CRM functions with multichannel messaging, automation, broadcasts, and business-document chatbot training. Its paid plans and separate WhatsApp conversation charges should be included in budgeting.
Facts from Waji's own pages
- AI chatbot
- The AI chatbot builder can be trained on business documents to answer support queries. · waji.in, 10 Oct 2026
- Automation
- No-code automation flows support abandoned carts, onboarding, reminders, and order updates. · waji.in, 10 Oct 2026
- Campaigns
- Waji offers compliant bulk broadcasts with segmentation, analytics, and click tracking. · waji.in, 10 Oct 2026
- Channels
- The omnichannel inbox brings WhatsApp, Instagram, Facebook, and Telegram conversations together. · waji.in, 10 Oct 2026
- Headquarters
- Bengaluru, Karnataka, India · waji.in, 28 Sept 2026
- Message charges
- WhatsApp conversation charges are passed through at Meta's rates with zero markup. · waji.in, 10 Oct 2026
- Product
- Waji describes itself as an all-in-one WhatsApp CRM for Indian and global small and midsize businesses. · waji.in, 10 Oct 2026
- Security and compliance
- The site states ISO 27001-ready and India DPDP and GDPR compliant. · waji.in, 10 Oct 2026
- Shared inbox
- The shared team inbox routes chats to agents and supports assignments, internal notes, SLA timers, and shift handover. · waji.in, 10 Oct 2026
- Shopify
- The Shopify integration syncs catalogs and supports order and shipping updates and abandoned-cart recovery over WhatsApp. · waji.in, 10 Oct 2026
- Support
- Starter includes email support, Growth includes priority chat support, and Enterprise includes 24/7 phone support. · waji.in, 10 Oct 2026
- Trial
- The site advertises a 7-day free trial with no credit card required and cancellation anytime. · waji.in, 10 Oct 2026
- WhatsApp provider
- Waji says it is an authorised WhatsApp Business Solution Provider working directly with Meta's Cloud API. · waji.in, 10 Oct 2026
Where Waji stands on Freedom251
- WhatsApp Marketing Software#42 of 72