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Verint Desktop Intelligence
What Verint Desktop Intelligence is
Verint Desktop Intelligence captures activity across agent desktops and turns application interactions, field entries, and workflow steps into structured data for analysis and AI. Desktop Activity Bot records activity without triggers, templates, or manual workflow setup. Process Discovery Bot identifies tasks, maps how agents perform them, surfaces variations, and suggests improvements with estimated time savings. It can also create visual process maps from captured activity. Supervisors can use the resulting information to see where agents navigate efficiently and where they struggle. The captured data can power Verint Quality Bot, Coaching Bot, Wrap-Up Bot, Agent Copilot, and other Verint AI capabilities. Verint says PCI-scoped data is excluded at the endpoint and is not written to disk or transmitted. Common PII patterns are redacted before data leaves the desktop, and organizations can configure additional redaction. Verint describes the product for contact center and back-office teams whose agents handle multi-step work across applications, particularly in insurance, banking, healthcare, and telecommunications. Pricing is on request; the product page offers a demo and contact-sales request.
Who it suits
It is intended for contact center and back-office organizations where agents carry out multi-step tasks across several applications. Verint particularly identifies insurance, banking, healthcare, and telecommunications as suitable industries.
What it does well
- Captures activity without triggers or manual workflow setup
- Creates visual process maps from desktop activity
- Surfaces process variations and estimated time savings
- Excludes PCI-scoped data at the endpoint
- Organizations can configure additional redaction
What to know first
- Pricing is available on request
- The listed platform is web
- No trial offer is stated
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Verint Desktop Intelligence | Pricing not listed; contact sales or request a demo | On request |
As verint.com lists them, read 5 Oct 2026. The maker's own page has the final word.
Getting started
- Open https://www.verint.com/desktop-intelligence/
- Contact Verint sales or request a demo
- Use the web product for agent desktop activity capture and analysis
Verdict
Verint Desktop Intelligence turns agent desktop activity into material for process discovery, supervision, and other Verint AI capabilities. Organizations should review its pricing and redaction configuration options with sales.
Questions
What is Verint Desktop Intelligence used for?
It captures agent desktop interactions, field entries and workflow steps, then structures them for analysis, process discovery, coaching and AI capabilities.
How much does Verint Desktop Intelligence cost?
It is a paid product with pricing on request.
Which platforms does it support?
The listed platform is web.
How does it protect sensitive information?
PCI-scoped data is excluded from Desktop Activity Bot output at the endpoint and is not written to disk or transmitted. Common PII patterns are redacted before data leaves the desktop, with configurable redaction settings.
Which Verint tools can use captured activity?
Captured activity can power Verint Quality Bot, Coaching Bot, Wrap-Up Bot, Agent Copilot and other Verint AI capabilities.
Who is the product designed for?
Verint describes it for contact-center or back-office teams whose agents use multiple applications for multi-step work, particularly in insurance, banking, healthcare and telecommunications.
Facts from Verint Desktop Intelligence's own pages
- Automatic capture
- Desktop Activity Bot captures desktop activity without triggers, templates or manual workflow configuration. · verint.com, 5 Oct 2026
- Coaching
- Desktop activity gives supervisors observable information about how agents work, including where they navigate efficiently and where they struggle. · verint.com, 5 Oct 2026
- Company platform
- Verint says its Open Platform can connect with existing business applications, telephony and data lakes. · verint.com, 5 Oct 2026
- Founded
- A Verint corporate fact sheet states that the company was founded in 1994. · verint.com, 5 Oct 2026
- Headquarters
- Verint lists its worldwide headquarters at 225 Broadhollow Road, Suite 130, Melville, New York 11747. · verint.com, 5 Oct 2026
- Integrations
- Captured activity can power Verint Quality Bot, Coaching Bot, Wrap-Up Bot, Agent Copilot, and other Verint AI capabilities. · verint.com, 5 Oct 2026
- Intended users
- Verint describes the product for organizations with contact center or back-office teams whose agents use multiple applications for multi-step tasks, with insurance, banking, healthcare and telecommunications noted as especially suitable industries. · verint.com, 5 Oct 2026
- PCI data handling
- PCI-scoped data is excluded from Desktop Activity Bot output at the endpoint and is not written to disk or transmitted. · verint.com, 5 Oct 2026
- PII protection
- Common PII patterns are automatically redacted before data leaves the desktop, and redaction can be configured for organizational requirements. · verint.com, 5 Oct 2026
- Pricing and access
- The product page offers a demo and contact-sales request; it does not state a price or trial offer. · verint.com, 5 Oct 2026
- Privacy
- The product page says PCI-scoped data is excluded from Desktop Activity Bot output at the endpoint and common PII patterns are automatically redacted before data leaves the desktop. · verint.com, 5 Oct 2026
- Process discovery
- Process Discovery Bot identifies tasks, maps how they are performed, surfaces variations and recommends improvements with estimated time savings. · verint.com, 5 Oct 2026
- Process maps
- Process Discovery Bot generates visual process maps and surfaces opportunities for improvement from captured desktop activity. · verint.com, 5 Oct 2026
- Purpose
- Captures and analyzes agent desktop activity, including application interactions, field entries, and workflow steps, and turns it into structured data for AI. · verint.com, 5 Oct 2026
- Redaction configuration
- Organizations can extend redaction configuration to match internal policy or regulatory requirements. · verint.com, 5 Oct 2026
- Sales
- The product page invites visitors to contact sales or request a demo. · verint.com, 5 Oct 2026
- Support
- The Verint site links customers to product support and self-service resources. · verint.com, 5 Oct 2026
- Verint integrations
- Captured activity can power Verint Quality Bot, Coaching Bot, Wrap-Up Bot and other Verint AI capabilities. · verint.com, 5 Oct 2026
- What it does
- Verint Desktop Intelligence captures agent desktop activity, including application interactions, field entries and workflow steps, and turns it into structured data for analysis. · verint.com, 5 Oct 2026
Where Verint Desktop Intelligence stands on Freedom251
- Task Mining Software#20 of 28