Freedom251 › Transactional SMS Software
TrueDialog
What TrueDialog is
TrueDialog is a paid, cloud-based enterprise texting platform for revenue teams and other organizations managing customer communications. It supports SMS, MMS, RCS, mass campaigns, and two-way conversations across the customer lifecycle, with workflow automation, audience segmentation, and inbound messaging. TrueDelivery uses AI to assess deliverability before messages are sent and help reduce failed deliveries. Native connections include Salesforce, Dynamics 365, HubSpot, Microsoft 365, Salesforce Marketing Cloud, Marketo, and Eloqua, alongside an SMS API. Compliance features include automated 10DLC registration, opt-in and opt-out management, and TrueOptOut for plain-language opt-out intent. TrueDialog states that it meets SOC 2 Type II and TX-RAMP standards and supports single sign-on and multi-factor authentication. Plans use annual contracts, include unlimited users, and start at $119/mo (annual). Carrier pass-through fees are extra, while RCS pricing is available by request. iOS and Android apps manage messages and conversations.
Who it suits
It suits marketing, sales, customer service, employee communications, and high-volume enterprise messaging teams. Organizations needing API access, compliance controls, and CRM integrations may find its feature set relevant.
What it does well
- SMS, MMS, RCS, and two-way conversations
- Native CRM and marketing integrations
- Automated 10DLC and opt-out tools
- AI-assisted delivery assessment
- iOS and Android companion app
What to know first
- No free plan
- Annual contracts for all platform plans
- Carrier pass-through fees are extra
- RCS pricing requires a request
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Custom Plans for High Volume | Starting at $1,000 /mo; all contracts are annual contracts. · Custom pricing · overages $0.012 per message · unlimited users | $1,000 a month |
| Small Business | $119 /mo; all contracts are annual contracts. · Up to 5,000 messages / mo · overages $0.024 per message · unlimited users | $119 a month |
| Business Pro | $425 /mo; all contracts are annual contracts. · Up to 25,000 messages / mo · overages $0.018 per message · unlimited users | $425 a month |
| Enterprise | $900 /mo; all contracts are annual contracts. · Up to 60,000 messages / mo · overages $0.015 per message · unlimited users | $900 a month |
As truedialog.com lists them, read 4 Oct 2026. The maker's own page has the final word.
Verdict
TrueDialog combines enterprise messaging channels, integrations, compliance functions, and delivery controls in one platform. Its paid annual plans and additional carrier fees make it a fit for organizations planning sustained messaging volume.
Facts from TrueDialog's own pages
- API pricing
- The API pricing page lists pay-as-you-go SMS/MMS pricing that varies by destination, message type, and carrier, with automatic volume discounts. · truedialog.com, 4 Oct 2026
- Compliance
- The platform includes automated 10DLC registration, opt-in and opt-out management, and TrueOptOut, which detects opt-out intent expressed in plain language. · truedialog.com, 4 Oct 2026
- Contract terms
- The maker says all platform plans use annual contracts; carrier pass-through fees are not included, and RCS pricing is available by request. · truedialog.com, 4 Oct 2026
- Delivery
- TrueDelivery uses AI to assess deliverability before sending and proactively reduce failed deliveries. · truedialog.com, 4 Oct 2026
- Founded
- 2008 · truedialog.com, 28 Sept 2026
- Headquarters
- Austin, Texas, United States · truedialog.com, 28 Sept 2026
- Integrations
- Native integrations include Salesforce, Dynamics 365, HubSpot, Microsoft 365, Salesforce Marketing Cloud, Marketo, and Eloqua, alongside an SMS API. · truedialog.com, 4 Oct 2026
- Intended users
- The maker presents the platform for marketing, sales, customer service, employee communications, and high-volume enterprise messaging teams. · truedialog.com, 4 Oct 2026
- Messaging
- The platform supports SMS, MMS, RCS, mass campaigns, and two-way conversations. · truedialog.com, 4 Oct 2026
- Mobile app
- TrueDialog offers a companion mobile app for iOS and Android to manage SMS, MMS, and customer conversations. · truedialog.com, 4 Oct 2026
- Product
- TrueDialog describes its cloud-based, API-centric platform as enterprise business texting for revenue teams, supporting messaging across the customer lifecycle. · truedialog.com, 4 Oct 2026
- Security
- The maker states that TrueDialog meets SOC 2 Type II and TX-RAMP standards and supports single sign-on and multi-factor authentication. · truedialog.com, 4 Oct 2026
- Support
- The pricing page says customers receive U.S.-based support, phone and chat support Monday through Friday from 7 a.m. to 7 p.m. Eastern, and email, text, and ticket support 24/7. · truedialog.com, 4 Oct 2026
Where TrueDialog stands on Freedom251
- Transactional SMS Software#52 of 76
- SMS Marketing Software#44 of 51