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Traksend
What Traksend is
Traksend is a web-based logistics operating system for courier and dispatch businesses, including independent US courier operators. Its dashboard shows active drivers on a live map, with GPS updates roughly every 30 seconds and ETA estimates based on position. Operators can group pickups and drop-offs into trips, sequence stops, and record each stop's status, time, and proof. Tara, its WhatsApp assistant, extracts delivery details from orders and sends unclear cases to a human team member. Customers can track deliveries from a link without an account or app; SMS notifications are available for customers who do not use WhatsApp. Operators can accept payment before or upon delivery and send account details automatically. Tracking pages, messages, and payment details can carry the operator's branding, with custom domains listed for Growth and above. Traksend has a free plan and trial. Starter costs 25,000 NGN a month, Growth 50,000 NGN a month, and Scale 90,000 NGN a month. A package with a unique tracking link counts as one delivery, and unused deliveries do not expire.
Who it suits
Traksend suits courier and dispatch operators who need a web dashboard for drivers, routes, delivery updates, and customer tracking. Its WhatsApp order assistant and SMS fallback may suit businesses whose customers use different messaging channels.
What it does well
- Live driver map with roughly 30-second GPS updates
- Customers track deliveries without an account or app
- Groups and sequences pickup and drop-off stops
- Offers WhatsApp order extraction and SMS notifications
- Unused delivery credits do not expire
What to know first
- Available on web only
- Starter includes five drivers
- Custom domains are listed for Growth and above
Limits
Starter allows 150 deliveries and 150 WhatsApp notifications per month, with 2 staff users, 5 drivers and Tara AI for up to 75 deliveries per month. Growth increases these limits to 500 deliveries, 500 WhatsApp notifications, 5 staff users, 15 drivers and Tara AI for up to 400 deliveries; custom domains are included at Growth and above. Scale includes 1,000 deliveries, 1,000+ WhatsApp notifications, 10 staff users, 30 drivers, full Tara access and data export.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Starter | Monthly fee; pricing page also says each plan is a one-time purchase of delivery credit with no recurring lock-in. · 150 deliveries/month · 150 WhatsApp notifications/month · 2 staff users · 5 drivers · Tara AI up to 75 deliveries/month | 25,000 NGN a month |
| Growth | Monthly fee; pricing page also says each plan is a one-time purchase of delivery credit with no recurring lock-in. · 500 deliveries/month · 500 WhatsApp notifications/month · 5 staff users · 15 drivers · Tara AI up to 400 deliveries/month · custom domain | 50,000 NGN a month |
| Scale | Monthly fee; pricing page also says each plan is a one-time purchase of delivery credit with no recurring lock-in. · 1,000 deliveries/month · 1,000+ WhatsApp notifications/month · 10 staff users · 30 drivers · Tara AI full access · data export · custom domain | 90,000 NGN a month |
| Pro | Custom pricing; one-time purchase of delivery credit with no recurring lock-in. · 1,000+ deliveries/month · 1,000+ WhatsApp notifications/month · custom staff and driver limits · unlimited/custom booking capacity · dedicated account manager · SLA agreement | On request |
As traksend.com lists them, read 3 Oct 2026. The maker's own page has the final word.
Getting started
- Open the Traksend website.
- Choose the free plan or start the free trial.
- Select a paid plan if you need its listed delivery, notification, staff or driver capacity.
- Use the web dashboard to manage drivers, trips and delivery stops.
- Share tracking links with customers and use WhatsApp or SMS notifications.
Verdict
Traksend combines dispatch management, customer tracking, and payment handling in a web service. Consider the driver and delivery allowances in each package when choosing a plan.
Questions
Is there a free plan or trial?
Yes. Traksend lists a free plan and a free trial.
What do paid plans cost?
Starter costs 25,000 NGN a month, Growth costs 50,000 NGN a month and Scale costs 90,000 NGN a month. Pro uses custom pricing.
Which platforms does Traksend support?
Traksend is available on the web.
How are deliveries counted?
Each package with a unique tracking link counts as one delivery. Unused deliveries do not expire.
Can customers track deliveries without an account?
Yes. Customers can use a tracking link without creating an account or installing an app.
What branding options are available?
Tracking pages, messages and payment details can use the operator’s branding. Custom-domain support is included on Growth and above.
Facts from Traksend's own pages
- Customer tracking
- Customers can view delivery tracking from a link without creating an account or installing an app. · traksend.com, 3 Oct 2026
- Data retention
- The privacy policy says GPS history is retained for 90 days, delivery records for 12 months by default, and closed-account data is deleted within 30 days except where legally required. · traksend.com, 3 Oct 2026
- GPS tracking
- The operator dashboard shows active drivers on a live map, with GPS pings roughly every 30 seconds and ETA estimates based on position. · traksend.com, 3 Oct 2026
- Headquarters
- Lagos, Nigeria · traksend.com, 28 Sept 2026
- Integrations
- The privacy policy identifies Supabase for database and authentication infrastructure, Google Maps Platform for geocoding and map rendering, payment processors, and WhatsApp Business API providers as subprocessors or service providers. · traksend.com, 3 Oct 2026
- Payment handling
- Traksend supports pay-before-delivery or pay-on-delivery and can send account details to customers automatically. · traksend.com, 3 Oct 2026
- Plan limits
- Traksend says each package with a unique tracking link counts as one delivery, and deliveries do not expire when unused. · traksend.com, 3 Oct 2026
- Privacy and compliance
- The privacy policy says Traksend operates in compliance with Nigeria’s Data Protection Act 2023 and that driver GPS tracking is active only during assigned deliveries and with consent. · traksend.com, 3 Oct 2026
- Purpose
- Traksend describes itself as a logistics operating system for courier and dispatch businesses, including independent US courier operators. · traksend.com, 3 Oct 2026
- Route management
- Operators can group multiple pickups and drop-offs into trips, sequence stops, and record status, time, and proof for each stop. · traksend.com, 3 Oct 2026
- Security
- The privacy policy states that Traksend uses TLS for data in transit, AES-256 for data at rest, bcrypt password hashing, role-based access controls, and regular security reviews. · traksend.com, 3 Oct 2026
- SMS fallback
- Traksend supports SMS notifications for customers who do not use WhatsApp. · traksend.com, 3 Oct 2026
- Support
- The pricing page lists WhatsApp support on Starter, priority WhatsApp support on Growth, dedicated support on Scale, and a dedicated account manager on Pro. · traksend.com, 3 Oct 2026
- WhatsApp AI
- Its Tara assistant can extract structured delivery details from WhatsApp orders and send unclear cases to a human team member. · traksend.com, 3 Oct 2026
- White label
- Tracking pages, messages, and payment details can carry the operator’s business name and branding; own-domain support is listed for Growth and above. · traksend.com, 3 Oct 2026
Where Traksend stands on Freedom251
- Courier Management Software#5 of 28