No. 6 of 21 ·Incident Response Software

TraceLock CRM

Self-hosted · API

Freedom report

Two barsScore 6.2

TraceLock CRM is ranked #6 of 21 in incident response software on Freedom251. It runs on API, Self-hosted. There is a free plan.

TraceLock CRM plans and pricing

Free Free Open source · Self-hosted · No per-seat pricing crm.tracelocksecurity.com · 5 Oct 2026

Audience: TraceLock CRM is built for security operations and incident response teams.
Case tracking: It supports incident response and case tracking, including coordination of response teams and containment tasks.
DFIR outreach: It provides templated outreach, status updates, and follow-up sequences for legal, insurance, and executive contacts.
Readiness: It tracks response readiness, case velocity, and service delivery.
Reporting: It provides visibility into pipeline health, lead quality, and revenue for security services.
Hosting and data control: The product is self-hosted, and the page says users can run it on their own infrastructure and retain control of their data.
Open source: The CRM is described as open source and available to inspect, modify, and self-host.
Email assistance: It offers AI-powered email and remediation communications through a displayed POST /api/ai/email endpoint.
Email templates: Built-in templates are listed for healthcare, dental, legal, school systems, small businesses, generic outreach, and follow-up/check-ins.
Maker positioning: The page describes the CRM as built by security professionals for security professionals.
Price from: Free

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