Towbook
What Towbook is
Towbook is cloud-based software for towing, roadside, and impound operations. Its web system brings dispatching, invoicing, vehicle inventory, impounds, liens, and auctions into one workflow. Teams can accept and assign calls, follow job progress, and manage vehicles. Digital dispatching and email processing receive calls from listed motor clubs and organizations such as AAA, Agero, Allstate, Geico, Progressive, and Tesla. GPS integrations include Azuga, DriverLocate, Samsara, US Fleet Tracking, Verizon Connect, and Webfleet, and accounting connects with QuickBooks Desktop or Online. Drivers can document damage with geocoded photos and reports, capture signatures, and send receipts by email or text. Android and iPhone apps are available, with use on as many devices as desired at no extra fee. Towbook runs on Android, iOS, macOS, web, and Windows. Plans start at $109 a month, and the 30-day trial includes the full feature suite without a credit card. Monthly call limits apply; each additional 1,000 calls above a plan limit costs $149.
Who it suits
Towbook suits towing and roadside businesses that need dispatch, impound, billing, and vehicle workflows in one system. Its mobile apps, motor club connections, and GPS integrations may also fit teams coordinating field drivers.
What it does well
- Handles dispatch, invoicing, impounds, liens, and auctions.
- Receives digital calls from listed motor clubs.
- Connects with QuickBooks Desktop or Online.
- 24-hour support by phone and email.
- 30-day full-feature trial needs no credit card.
What to know first
- No free plan is listed.
- Basic plan is limited to 250 calls monthly.
- Additional 1,000 calls above plan limits cost $149.
- Starting price is $109 a month.
Limits
The Basic plan is $109 a month, billed monthly, and allows up to 250 calls per month. Each additional 1,000 calls above a plan limit costs $149. The trial lasts 30 days.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Basic | monthly; cancellable anytime · up to 250 calls/month · basic dispatching, reporting, billing, fleet and transport | $109 a month |
| Professional | monthly; cancellable anytime · up to 500 calls/month · advanced dispatching, reporting and billing · mapping/mileage · private-property tools · multi-company | $209 a month |
| Ultimate+ | monthly; cancellable anytime · up to 1,000 calls/month · all dispatching, mapping, mileage, billing, accounting and customer-experience features · pre-trip inspections | $319 a month |
| Enterprise | monthly; cancellable anytime · up to 1,500 calls/month · Ultimate+ features · login restrictions | $429 a month |
| Enterprise+ | contact sales · for large corporate enterprises | On request |
As towbook.com lists them, read 15 Oct 2026. The maker's own page has the final word.
Getting started
- Open the Towbook website.
- Start the 30-day trial; it includes the full feature suite and requires no credit card.
- Choose a plan based on its monthly completed-call allowance.
- Use the web system or install the Android or iPhone app.
Verdict
Towbook covers core towing operations from dispatch through billing, with integrations and mobile tools for field work. Review the monthly call caps and pricing tiers to find a plan that fits your call volume.
Questions
How much does Towbook cost?
Basic is $109 a month, billed monthly. Professional is $209 a month, Ultimate+ is $319 a month, and Enterprise is $429 a month, each billed monthly. Enterprise+ is for large corporate enterprises; contact Towbook about plans.
Is there a free plan or trial?
There is no free plan. The 30-day free trial includes the full feature suite and requires no credit card on file.
Which platforms does Towbook support?
Towbook is available on Android, iOS, macOS, web, and Windows. It offers Android and iPhone apps.
How many calls are included?
The Basic plan includes up to 250 calls per month; Professional includes up to 500, Ultimate+ up to 1,000, and Enterprise up to 1,500. Each additional 1,000 calls above a plan limit costs $149.
Does Towbook connect to other services?
Listed GPS integrations include Azuga, DriverLocate, Samsara, US Fleet Tracking, Verizon Connect, and Webfleet. Accounting connects to QuickBooks Desktop or Online, and digital dispatching and email processing receive calls from listed motor clubs and organizations.
What support is available?
Customer support is available by phone and email 24 hours a day, 365 days a year. The site also has a knowledge base with written tutorials.
Facts from Towbook's own pages
- Accounting integration
- Towbook connects to QuickBooks Desktop or Online. · towbook.com, 30 Sept 2026
- API and extensibility
- Polytomic documents bearer-token access to Towbook accounting and line-item exports containing calls, billing, drivers, trucks, timestamps, vehicles, impounds and storage data. · polytomic.com, 15 Oct 2026
- Billing
- Towbook supports direct motor-club invoicing, payment importing, configurable statements and QuickBooks connections. · towbook.com, 15 Oct 2026
- Company facts
- LinkedIn lists Towbook Management Software as privately held, founded in 2007, headquartered in Saint Clair, Michigan, with 51–200 employees. · linkedin.com, 15 Oct 2026
- Customer and damage workflows
- Mobile workflows can collect signatures, geocoded photos, payment method, damage reports and emailed or texted receipts. · towbook.com, 15 Oct 2026
- Damage documentation
- Drivers can attach geocoded photos, collect customer signatures, create vehicle damage reports, and email or text receipts. · towbook.com, 30 Sept 2026
- Data location
- The privacy policy says services are provided from the United States and personal information may be processed there or where service providers operate. · towbook.com, 15 Oct 2026
- Digital dispatch integrations
- Listed roadside and motor-club connections include AAA clubs, Agero, Allied Dispatch, Allstate, GEICO, HONK, FleetNet, Tesla, Urgently and others. · towbook.com, 15 Oct 2026
- Dispatching
- The system lets staff accept calls, assign them, track job progress and manage vehicle inventory through a web interface. · towbook.com, 15 Oct 2026
- Documentation
- The help center provides written tutorials and a getting-started guide with videos for settings, mobile use, dispatching and mapping. · intercom.help, 15 Oct 2026
- Founder and ownership
- Crunchbase lists Dan Smith as founder and CEO and describes Towbook as a private, active web-software company; it reports 11–50 employees and no disclosed funding details. · crunchbase.com, 15 Oct 2026
- GPS integrations
- Towbook lists Azuga, DriverLocate, Samsara, US Fleet Tracking, Verizon Connect and Webfleet for GPS feeds. · towbook.com, 15 Oct 2026
- Headquarters
- Port Huron, Michigan, United States · towbook.com, 28 Sept 2026
- Impound management
- Impound Manager records stored vehicles and includes state-required letters, with an Auto Data Direct integration available. · towbook.com, 15 Oct 2026
- Legal entity
- Towbook is provided by Extric LLC, doing business as Towbook. · towbook.com, 15 Oct 2026
- Licence
- The terms identify software and related content as Company property or licensed material, so the product is proprietary rather than open source. · towbook.com, 15 Oct 2026
- Limit: Android app
- Google Play reviewers report unreliable Android operation, inconsistent notifications, difficult maps and a dated interface; Towbook acknowledged no redesign timeline. · play.google.com, 15 Oct 2026
- Limit: Apple app
- Apple reviewers report iOS crashes during photos and signatures, missing offline time capture and frustrating completion prompts. · apps.apple.com, 15 Oct 2026
- Limit: Capterra outages
- Capterra includes a verified review saying an outage crippled operations, while other reviews criticize declining support and freezing software. · getapp.com, 15 Oct 2026
- Limit: G2 reliability
- G2 reviewers report slow performance, unexpected logouts, crashes, search errors and completed calls appearing out of order. · g2.com, 15 Oct 2026
- Limit: public developer access
- An independent integration analysis reports no published public Towbook developer API, webhook catalog or official SDK documentation. · rexautomaton.com, 15 Oct 2026
- Limit: Software Advice
- Software Advice reviews mention internet-related disruption and complaints that customer support declined. · softwareadvice.com, 15 Oct 2026
- Limit: Trustpilot
- A Trustpilot reviewer reports slow 10–15-second loads, missing drivers on maps and recurring crashes during high-volume dispatching. · trustpilot.com, 15 Oct 2026
- Mapping
- Mapping uses Google Maps for address completion, mileage, traffic, routing, driver locations, replay, mile-marker navigation and predicted arrival. · towbook.com, 15 Oct 2026
Where Towbook stands on Freedom251
- Towing Software#8 of 27