No. 11 of 21 ·Runbook Automation Software

Torq Case Management

Web · API

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Freedom report

One barScore 5.4

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely1 of 6 device platforms
DocumentedPlans, terms and facts published

Torq Case Management is ranked #11 of 21 in runbook automation software on Freedom251. It runs on API, Web.

Compared on runbook automation software

Approval steps: Yes
Event triggers: Yes
Incident integrations: Yes
Audit logs: Yes

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The record

Purpose: Torq Case Management gives security teams a shared workspace to collaborate and move incidents through resolution.
Case lifecycle: Teams can automate creating, updating, investigating, and resolving cases through Torq workflows.
Triage: The Cases view filters the backlog by severity, category, assignee, and other criteria.
Investigation: Evidence from autonomous triage can be added to verified true positive cases, with summaries, timelines, and recommended next steps created for shift handoffs.
Response actions: Custom quick action buttons let users enrich observables, investigate cases, communicate across teams, and remediate threats.
Automation: Workflows can trigger on case events such as observable enrichment, severity changes, and state transitions.
Case controls: Features include saved views, custom SLA timers, case access restrictions, reviews, runbooks, and task assignment.
Data standard: Torq says its cases are OCSF-compliant and extensible to an organization's needs.
Integrations: Torq lists over 400 out-of-the-box integrations and supports custom integrations using webhooks and OAuth.
Ticketing links: Cases can be synchronized with external ticketing systems such as Jira and ServiceNow.
Security and compliance: Torq's Trust Center lists CCPA, GDPR, HIPAA, ISO/IEC 27001, SOC 2, C5, CSA STAR, and ISO/IEC 42001:2023 among its compliance items.
Support: The Trust Center directs security questions to [email protected] and offers access to security documentation by request.
Availability and pricing: The product page offers a demo request; the opened maker pages did not state a price, free plan, or trial.
Audience: Torq describes Case Management as part of its AI SOC platform for security teams.

Where it ranks on Freedom251

Best Runbook Automation Software in 2026#11 of 21

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Sources

torq.io/case-management/· checked 3 Oct 2026
kb.torq.io/en/articles/9193768-automating-case-man· checked 3 Oct 2026
kb.torq.io/en/articles/10166233-every-integration· checked 3 Oct 2026
securitytrust.torq.io· checked 3 Oct 2026
torq.io/integrations/· checked 4 Oct 2026
torq.io/security-compliance/· checked 4 Oct 2026