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Torq Case Management
What Torq Case Management is
Torq Case Management is a shared workspace for security teams and SOC investigators handling security cases. It is presented as part of Torq’s AI SOC platform and supports work from case creation through investigation and resolution. Torq workflows can create and update cases, investigate them, and resolve them, with automations triggered by events such as observable enrichment, severity changes, and state transitions. In the Cases view, teams can filter the backlog by severity, category, assignee, and other criteria.
During investigations, evidence from autonomous triage can be added to verified true positive cases. Summaries, timelines, and recommended next steps help teams hand work between shifts. Custom quick actions support observable enrichment, investigation, team communication, and threat remediation. Other listed controls include task assignment, runbooks, saved views, SLA timers, reviews, access restrictions, dashboards, and case linking. Torq says cases follow OCSF and can be extended to an organization’s needs. It lists over 400 out-of-the-box integrations, supports custom integrations through webhooks and OAuth, and can synchronize cases with ticketing systems such as Jira and ServiceNow. The product is available through web and API. Its page offers a demo request. Pricing is on request.
Who it suits
Torq Case Management suits security teams and SOC investigators who need a shared process for triaging, investigating, and resolving cases. It is especially relevant to teams that want case workflows, investigation context for shift handoffs, and links to external ticketing systems.
What it does well
- Automates case creation, investigation, updates, and resolution through workflows.
- Filters case backlogs by severity, category, assignee, and other criteria.
- Adds triage evidence, summaries, timelines, and next steps to cases.
- Lists over 400 out-of-the-box integrations.
- Synchronizes cases with Jira and ServiceNow.
- Includes custom SLA timers, access restrictions, runbooks, and task assignment.
What to know first
- Pricing is available on request.
- The product page offers a demo request rather than a stated free plan or trial.
Getting started
- Open the Torq Case Management website.
- Request a demo from the product page.
- Use the web interface or API to access the product.
Verdict
Choose Torq Case Management if your security team needs case lifecycle automation, investigation handoffs, and connections to ticketing systems. Teams seeking a published price or a stated free plan should look elsewhere for those terms.
Questions
How much does Torq Case Management cost?
Pricing is on request.
Is there a free plan or trial?
The product page offers a demo request; it does not state a free plan or trial.
Which platforms does it support?
Torq Case Management is available through web and API.
What integrations are available?
Torq lists over 400 out-of-the-box integrations and supports custom integrations using webhooks and OAuth. Cases can also synchronize with systems such as Jira and ServiceNow.
Does it support case workflow automation?
Yes. Workflows can create, update, investigate, and resolve cases, and can trigger on events such as observable enrichment, severity changes, and state transitions.
What case standard does it use?
Torq says its cases are OCSF-compliant and extensible to an organization’s needs.
Facts from Torq Case Management's own pages
- Access security
- Torq describes enterprise SSO and MFA integrations, role-based access control, least-privilege permissions, and immutable cloud-based compute infrastructure. · torq.io, 4 Oct 2026
- Additional case features
- The maker lists automated case timelines, observable tracking, lifecycle-triggered workflows, case linking, task assignment, runbooks, SLA timers, saved views, access restrictions, reviews, dashboards, and ticketing-system synchronization. · kb.torq.io, 4 Oct 2026
- Audience
- Torq describes Case Management as part of its AI SOC platform for security teams. · torq.io, 3 Oct 2026
- Automation
- Workflows can trigger on case events such as observable enrichment, severity changes, and state transitions. · kb.torq.io, 3 Oct 2026
- Availability and pricing
- The product page offers a demo request; the opened maker pages did not state a price, free plan, or trial. · torq.io, 3 Oct 2026
- Case controls
- Case settings include reviewer assignment, categories, custom tabs, public notes and comments, resolution reasons, and customizable states. · kb.torq.io, 4 Oct 2026
- Case lifecycle
- Teams can automate creating, updating, investigating, and resolving cases through Torq workflows. · kb.torq.io, 3 Oct 2026
- Case overview
- Teams can view their backlog and filter cases by severity, category, assignee, and other criteria. · torq.io, 4 Oct 2026
- Data standard
- Torq says its cases are OCSF-compliant and extensible to an organization's needs. · kb.torq.io, 3 Oct 2026
- Example integrations
- The integration directory includes CrowdStrike, Wiz, Google Cloud, Okta, Atlassian Jira, and ServiceNow. · torq.io, 4 Oct 2026
- Founded
- 2020 · torq.io, 28 Sept 2026
- Headquarters
- Tel Aviv, Israel; Denver, Colorado, United States · torq.io, 28 Sept 2026
- Hosting security
- Torq says it uses GCP and AWS data centers and periodically audits and tests its platform and infrastructure, with penetration test reports available upon request. · torq.io, 4 Oct 2026
- Integrations
- Torq lists over 400 out-of-the-box integrations and says it supports custom integrations, including webhook-triggered and OAuth integrations. · kb.torq.io, 4 Oct 2026
- Intended users
- Torq presents Case Management as part of its AI SOC platform for security teams and SOC investigators handling security cases. · torq.io, 4 Oct 2026
- Investigation
- Evidence from autonomous triage can be added to verified true positive cases, with summaries, timelines, and recommended next steps created for shift handoffs. · torq.io, 3 Oct 2026
- Investigation context
- Evidence from autonomous triage is added to verified true positive cases, while case summaries, timelines, and recommended next steps support shift handoffs. · torq.io, 4 Oct 2026
- Lifecycle automation
- Torq workflows can create, update, investigate, and resolve cases, and Torq cases are OCSF-compliant and extensible. · kb.torq.io, 4 Oct 2026
- Pricing availability
- The Case Management page offers a demo rather than displaying a price. · torq.io, 4 Oct 2026
- Purpose
- Torq Case Management gives security teams a shared workspace to collaborate and move security incidents from creation through investigation and response. · torq.io, 4 Oct 2026
- Response actions
- Custom quick action buttons can enrich observables, investigate cases, communicate across teams, and remediate threats. · torq.io, 4 Oct 2026
- Security and compliance
- Torq states that it is SOC 2 Type II, HIPAA, GDPR, and BSI C5 compliant or certified, and says external compliance reports are available upon request. · torq.io, 4 Oct 2026
- Support
- Customers can open a support ticket through the Knowledge Hub widget or email [email protected]. · kb.torq.io, 4 Oct 2026
- Ticketing links
- Cases can be synchronized with external ticketing systems such as Jira and ServiceNow. · kb.torq.io, 3 Oct 2026
Where Torq Case Management stands on Freedom251
- Runbook Automation Software#18 of 24