Talkdesk Quality Management

What Talkdesk Quality Management is

Talkdesk Quality Management is a web-based quality management product for teams using Talkdesk’s contact center tools. It supports omnichannel service and includes team leaderboards and challenge scheduling, with leaderboards covering both listed scopes. Its listed mechanics include badges, goals, challenges, and rewards or prize messages; points are not documented. Single sign-on is available. The product’s listed helpdesk integrations are ServiceNow, Zendesk, Freshdesk, Freshservice, Help Scout, Intercom, and Kustomer. The supported helpdesk list also names Talkdesk Contact Center, Talkdesk Quality Management, Talkdesk Feedback, and Talkdesk; the final name is truncated in the product details. There is no free plan. The Elite plan costs $165 per user, per month, and includes Workforce Management, custom reporting, screen recording, performance management, and automated notifications. Industry Experience Clouds costs $225 per user, per month, includes Elite capabilities, Workforce Management, and industry-specific capabilities. Pricing is also described as available on request.

Who it suits

Talkdesk Quality Management may suit teams using Talkdesk contact center products that want omnichannel quality management with leaderboards, challenges, and rewards. Its listed integrations may also fit teams working with the named helpdesk services.

Limits

There is no free plan. The lowest listed plan is Elite at $165 per user, per month; its listed capabilities include Workforce Management, custom reporting, screen recording, performance management, and automated notifications.

Getting started

1. Visit the Talkdesk Quality Management website.
2. Choose between Elite at $165 per user, per month, and Industry Experience Clouds at $225 per user, per month.
3. Request pricing from Talkdesk if needed.

Verdict

Choose Talkdesk Quality Management if your team wants omnichannel quality management with leaderboards, scheduled challenges, and listed helpdesk integrations. Look elsewhere if you need a free plan or documented points mechanics.