Swell

What Swell is

Swell is a reputation and feedback platform for multi-location healthcare groups, including DSOs, MSOs, and specialty care groups. Teams can automate review invitations, monitor reviews from Google, Healthgrades, and Facebook, and prepare on-brand response drafts for one-click approval. Monitoring alerts and AI response assistance help teams manage review activity, while display widgets can show reviews.

Swell also gathers patient feedback through automated surveys, including Net Promoter Score surveys, and collects anonymous employee feedback and employee Net Promoter Score responses. Low scores, detractor surveys, and high-risk mentions can become tickets assigned to clinic or regional managers. Swell lists integrations with Dentrix, OpenDental, athenahealth, eClinicalWorks, NexHealth, Zapier, HubSpot, and Salesforce; its homepage says it connects with more than 100 EHR and practice management systems and monitors sync health in real time. The platform is available on web, iOS, and Android, with API access among enterprise options. Swell says it is HIPAA compliant and SOC 2 Type II certified, with U.S.-based healthcare-grade infrastructure. Plans for employee experience insights, patient experience insights, and online reputation management are priced per location, each with 3,000 monthly text messages and unlimited users. Pricing is on request; a free trial follows a consultation.

Who it suits

Swell suits multi-location healthcare organizations that want to manage reviews alongside patient and employee feedback. DSOs, MSOs, and specialty care groups can use it to route concerning feedback to clinic or regional managers.

Limits

Each listed plan is priced per location and includes 3,000 monthly text messages and unlimited users.

Getting started

1. Visit https://www.swellcx.com/.
2. Request a consultation to arrange the free trial.
3. Choose a plan for employee experience insights, patient experience insights, or online reputation management.
4. Use Swell on the web, iOS, or Android.
5. Contact Swell for pricing and plan details.

Verdict

Choose Swell if your healthcare group needs review management combined with patient and employee feedback workflows across locations. Its per-location plans include 3,000 monthly text messages and unlimited users, but pricing requires a request and the trial starts after a consultation.