SureCloud Operational Resilience

What SureCloud Operational Resilience is

SureCloud Operational Resilience is a cloud product for managing business continuity through plans, impact assessments, readiness exercises, and incident response. Continuity plans stay connected to the business services, processes, and dependencies they support. Business impact assessments cover financial, reputational, and operational risk and link impacts to risks. Teams can schedule self-assessment scenarios and use the results to update continuity plans. Incident management tracks incidents and contacts for essential communications, with connections to external systems. Gracie, SureCloud’s continuity agent, can relate emerging risks to continuity, adjust plans as risk posture changes, and link continuity with controls. SureCloud identifies DORA and NIS2 as regulations raising expectations for operational resilience and measured risk impact. Integrations include Jira, ServiceNow, Zapier, SharePoint, OneDrive, Google Drive, Okta, AWS, Azure, and webhooks; a Read and Create REST API is also available. The service is paid, with pricing on request and no free plan. Business Continuity & Resilience is unavailable in Assure, but available in Automate and Orchestrate.

Who it suits

SureCloud positions Assure for organisations focused mainly on compliance certifications, Automate for those covering several GRC domains, and Orchestrate for enterprises with dedicated domain expertise. It suits teams that need continuity planning linked to risks and dependencies.

Limits

Assure has 10 named login accounts and does not include Business Continuity & Resilience. Automate allows unlimited named users and a quick start within four weeks; Orchestrate allows unlimited named users with the full integrations library and custom API connectivity, with an 8–12 week quick start.

Getting started

1. Open the SureCloud Operational Resilience website
2. Request pricing and select Assure, Automate or Orchestrate
3. Choose the plan matching your continuity and GRC scope
4. Connect listed services through integrations, REST API or webhooks
5. Configure continuity plans with supported services, processes and dependencies
6. Schedule self-assessment scenarios and exercises
7. Use incident management for incidents and essential contacts

Verdict

SureCloud connects continuity planning with impact assessments, exercises, incident handling, and integrations. Organisations considering Assure should note that it does not include Business Continuity & Resilience.