STEL Order

Overview

STEL Order brings appliance-service jobs, customer and equipment records, and inventory into one business system. It is best suited to repair teams that need to coordinate technicians while keeping appliance histories and billing close to each job. Its free plan covers core office tools; field service management and API access require paid plans.

Key features

• Job coordination: Teams can take service requests, assign technicians, record work notes, and manage jobs spanning multiple days. Dispatch, scheduling, and work orders connect office planning with field activity; this breadth is useful for repair operations, though field service management is a paid-plan feature.
• Customer and appliance records: Customer files can hold warranty information, billing details, transaction history, contact preferences, and images, audio, or video. Equipment and asset tracking supports appliance histories, helping teams keep service context with the customer rather than in disconnected records.
• Estimates, invoicing, and payments: Estimates, invoices, and online payment workflows sit alongside service jobs. That makes STEL Order a stronger fit for businesses wanting a connected service-to-billing process than for teams seeking scheduling alone.
• Inventory and catalogs: Product catalogs, bundled products, price lists, and inventory across multiple locations support businesses that also manage parts or sell products. This adds operational reach, but may be more system than a small team needs if it only wants to schedule repairs.
• Mobile and offline work: Native Android and iOS apps support offline work and synchronize data when connectivity returns, a practical advantage for technicians working away from reliable internet.
• Integrations and API: Integrations include Shopify, WooCommerce, PrestaShop, PayPal, Stripe, Zapier, n8n, and Make. The public REST API supports reading, creating, editing, and deleting information, but API access is reserved for Pro.
• Support and privacy: The appliance repair page offers technical support and onboarding training, with access to staff. STEL Order’s privacy policy says it applies GDPR principles and guarantees personal-data security and confidentiality; AWS is named as a hosting subcontractor.

Pricing

STEL Order has a free plan and paid monthly plans. The published plan prices are free for Free, $60 a month for Business, and $90 a month for Pro. The pricing note says paid plans start at $40/mo, but the named paid plans are priced at $60 and $90 per month.

• Free — free: Includes catalog, CRM, estimates, billing, expenses, calendar, reports, and mobile app. It is a credible starting point for core office workflows, but it does not include field service management, which limits its fit for teams that need technician dispatch operations in the system.
• Business — $60 a month: Adds field service management, an online shop, and phone support. Extra users cost $30/month. This suits teams ready to coordinate field work and sell online, though the added per-user charge matters as a team grows.
• Pro — $90 a month: Includes API access, GPS, multiple geolocation, field service management, and phone support. It is the relevant tier for businesses connecting other software or needing location features; teams that do not need those capabilities may find Business sufficient.

A free trial is offered. No trial length or renewal terms are stated.

Platforms

STEL Order is available on the web and through native Android and iOS apps. Offline work in the mobile apps can synchronize after connectivity returns. API access is also a platform option, though the API itself is a Pro-plan feature.

Who it's for

STEL Order fits appliance repair businesses managing installations, repairs, technicians, products, and service requests, particularly those that want customer histories, warranty records, asset tracking, and inventory tied to the same operating workflow. It is less compelling for a team that only needs basic dispatch, or for one that wants field service management without moving beyond the free plan.

Pros and cons

Pros

• Combines dispatch, work orders, customer and appliance history, and billing workflows, reducing the need to separate those records across systems.
• Offline-capable Android and iOS apps support technicians working without a dependable connection.
• Multiple-location inventory, product bundles, and price lists suit repair businesses that also manage or sell parts and products.
• A broad set of commerce, payment, and automation integrations, plus a public REST API on Pro, gives businesses routes to connect other tools.

Cons

• The free plan lacks field service management, so teams needing full field workflows must pay for Business or Pro.
• Business charges $30/month for each extra user, which can raise the cost as staffing expands.
• API access and GPS features are confined to Pro at $90 a month, making the top tier necessary for businesses that depend on those capabilities.

Alternatives

• Appliance Repair Software is the broader category directory for comparing tools in this field.
• Choose ServiceM8 if its free plan’s one-user, 30-jobs-per-month allowance is a better fit for a very small operation; it also offers a free trial and Android, iOS, and macOS apps.
• Homi Appliance is an alternative with free launch access, no credit card required, and support for up to 15 total members per business.
• PettyLogs is a web-based option if the priority is cash-book management: its free Digital Cash Book includes one branch and one local cash point.
• Aptora offers a $50.00 per month Customer Access Portal for up to 500 customers, billed $500.00 upfront; it requires Total Office Manager and an active service agreement.
• ServicePower is another option for teams comparing workforce and work-order management software.
• ServiceWorks is a paid alternative whose Bronze plan is $150.00 per month and includes 500,000 API credits.
• Agoserve may suit teams comparing license-based appliance-service software; its 6-to-10-license plan is €60 a month.
• FieldPulse uses seat-based custom-quote pricing tailored to team needs.

Verdict

Choose STEL Order if your appliance repair business needs customer and appliance histories, inventory, and service-to-payment workflows in one system, and you can budget for paid field service management. Its free plan is useful for core business administration, but teams that need field workflows from day one should plan on at least Business; those needing API access or GPS should look elsewhere unless Pro’s $90.00 USD monthly price fits.