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ServicePilot VoIP Monitoring
What ServicePilot VoIP Monitoring is
ServicePilot VoIP Monitoring monitors call infrastructures and collaboration platforms across environments including Cisco, Avaya, Microsoft, Oracle SBC, Genesys, Mitel, Sonus, AudioCodes and Poly. It automatically discovers voice, video and unified communications resources, and inventories phones, gateways, video bridges and licenses. Call quality can be viewed globally, by site or by user. The service correlates server, network and application performance indicators with zone-based call quality to help locate incidents. For Avaya Aura, it analyzes the volume of seconds with a bad MOS during a call. Deployment options include SaaS, hybrid and on-premise. A free account provides access to real-time monitoring without credit card or bank details. A 15-day trial can be offered when data retention is needed. SaaS Base retains 13 months of historical data, while on-premise retention is custom. Object Monitoring is listed at $0.50 per object per month, with pricing decreasing based on quantity; SaaS Base is listed at $435 a month per node.
Who it suits
ServicePilot VoIP Monitoring suits organizations managing multivendor call or collaboration environments. It may be useful to teams that need call-quality analysis across sites or users and performance correlation for incident investigation.
What it does well
- Discovers voice, video and UC resources automatically
- Call quality can be analyzed by site and user
- Correlates performance indicators with call quality
- Offers SaaS, hybrid and on-premise deployment
- Free account includes real-time monitoring
What to know first
- 15-day trial is for cases needing data retention
- On-premise retention is custom
- SaaS Base is listed at $435 a month per node
Limits
SaaS Base retains 13 months of historical data, while on-premise retention is custom. The listed on-premise platform commitments are longer than one year.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Object Monitoring | per object per month · decreasing based on quantity · VoIP Avaya, Cisco, Oracle SBC and Genesys listed | $0.50 a month |
| SaaS Base subscription | per node per month · decreasing based on quantity · VoIP monitoring is listed as an option in the object monitoring category | $435 a month |
As servicepilot.com lists them, read 30 Sept 2026. The maker's own page has the final word.
Getting started
- Visit the ServicePilot VoIP Monitoring website.
- Create an account for free access to real-time monitoring without credit card or bank details.
- Choose SaaS, hybrid, or on-premise deployment.
- Select object monitoring or a SaaS Base subscription if a paid plan fits.
- Request a 15-day trial when data retention is needed.
Verdict
ServicePilot combines resource discovery with call-quality views and infrastructure-performance correlation. A free account covers real-time monitoring; historical retention and paid deployment options have distinct terms.
Questions
Is there a free plan?
Yes. An account provides free access to real-time monitoring features without credit card or bank details.
How much does paid monitoring cost?
Object Monitoring is listed at $0.50 per object per month, with rates decreasing based on quantity. SaaS Base is listed at $435 per node per month.
Is a free trial available?
A 15-day trial can be offered when data retention is needed.
Which deployment options are available?
The product describes SaaS, hybrid, and on-premise deployment.
How long is historical data retained?
SaaS Base retains 13 months of historical data. On-premise retention is custom.
What support is available?
Free SaaS users can open support tickets by email. SaaS Base offers email or phone support; on-premise also offers a customer portal, with phone and chat available on business days during stated CET+1 hours.
Facts from ServicePilot VoIP Monitoring's own pages
- Automatic discovery
- It automatically discovers Voice, Video and UC resources and inventories phones, gateways, video bridges and licenses. · servicepilot.com, 30 Sept 2026
- Avaya metric
- For Avaya Aura, a feature analyzes the volume of seconds with a bad MOS during a call. · servicepilot.com, 30 Sept 2026
- Call quality
- Call quality analysis covers communications globally, by site and by user. · servicepilot.com, 30 Sept 2026
- Deployment
- The page describes SaaS, hybrid and on-premise deployment options. · servicepilot.com, 30 Sept 2026
- Free access
- The pricing page says an account provides free access to real-time monitoring features without credit card or bank details. · servicepilot.com, 30 Sept 2026
- Headquarters
- Pornichet, France · servicepilot.com, 28 Sept 2026
- Hosting
- The site says its free cloud monitoring offer is hosted through a partnership with Microsoft Azure. · servicepilot.com, 30 Sept 2026
- Multivendor support
- The product describes monitoring for Cisco, Avaya, Microsoft, Oracle SBC, Genesys, Mitel, Sonus, AudioCodes and Poly environments. · servicepilot.com, 30 Sept 2026
- On-premise commitment
- The on-premise platform page lists contracts and commitments longer than one year and says VoIP and mainframe monitoring are additional solutions. · servicepilot.com, 30 Sept 2026
- Performance correlation
- The product correlates server, network and application performance indicators with zone-based call quality to help locate incidents. · servicepilot.com, 30 Sept 2026
- Purpose
- ServicePilot VoIP Monitoring monitors call infrastructures and collaboration platforms. · servicepilot.com, 30 Sept 2026
- Retention limit
- The pricing FAQ says SaaS Base retains 13 months of historical data, while on-premise retention is custom. · servicepilot.com, 30 Sept 2026
- Security
- ServicePilot describes Active Directory or LDAP authentication and HTTP, SSL and TLS among its security features. · servicepilot.com, 30 Sept 2026
- Support
- Free SaaS support tickets can be opened by email; SaaS Base supports email or phone; on-premise also offers a customer portal, with phone and chat available on business days during stated CET+1 hours. · servicepilot.com, 30 Sept 2026
- Trial
- The pricing page says a 15-day trial can be offered when data retention is needed. · servicepilot.com, 30 Sept 2026
Where ServicePilot VoIP Monitoring stands on Freedom251
- VoIP Monitoring Software#4 of 21