ServicePilot VoIP Monitoring monitors call infrastructures and collaboration platforms across environments including Cisco, Avaya, Microsoft, Oracle SBC, Genesys, Mitel, Sonus, AudioCodes and Poly. It automatically discovers voice, video and unified communications resources, and inventories phones, gateways, video bridges and licenses. Call quality can be viewed globally, by site or by user. The service correlates server, network and application performance indicators with zone-based call quality to help locate incidents. For Avaya Aura, it analyzes the volume of seconds with a bad MOS during a call. Deployment options include SaaS, hybrid and on-premise. A free account provides access to real-time monitoring without credit card or bank details. A 15-day trial can be offered when data retention is needed. SaaS Base retains 13 months of historical data, while on-premise retention is custom. Object Monitoring is listed at $0.50 per object per month, with pricing decreasing based on quantity; SaaS Base is listed at $435.00 USD per month per node.
Who it is for
ServicePilot VoIP Monitoring suits organizations managing multivendor call or collaboration environments. It may be useful to teams that need call-quality analysis across sites or users and performance correlation for incident investigation.
What is good
- Discovers voice, video and UC resources automatically
- Call quality can be analyzed by site and user
- Correlates performance indicators with call quality
- Offers SaaS, hybrid and on-premise deployment
- Free account includes real-time monitoring
What to know first
- 15-day trial is for cases needing data retention
- On-premise retention is custom
- SaaS Base is listed at $435.00 USD per month per node
Verdict
ServicePilot combines resource discovery with call-quality views and infrastructure-performance correlation. A free account covers real-time monitoring; historical retention and paid deployment options have distinct terms.
Get started with ServicePilot VoIP Monitoring
- Visit the ServicePilot VoIP Monitoring website.
- Create an account for free access to real-time monitoring without credit card or bank details.
- Choose SaaS, hybrid, or on-premise deployment.
- Select object monitoring or a SaaS Base subscription if a paid plan fits.
- Request a 15-day trial when data retention is needed.
Limits to know first
SaaS Base retains 13 months of historical data, while on-premise retention is custom. The listed on-premise platform commitments are longer than one year.
Questions about ServicePilot VoIP Monitoring
Is there a free plan?
Yes. An account provides free access to real-time monitoring features without credit card or bank details.
How much does paid monitoring cost?
Object Monitoring is listed at 0.50 USD per object per month, with rates decreasing based on quantity. SaaS Base is listed at 435.00 USD per node per month.
Is a free trial available?
A 15-day trial can be offered when data retention is needed.
Which deployment options are available?
The product describes SaaS, hybrid, and on-premise deployment.
How long is historical data retained?
SaaS Base retains 13 months of historical data. On-premise retention is custom.
What support is available?
Free SaaS users can open support tickets by email. SaaS Base offers email or phone support; on-premise also offers a customer portal, with phone and chat available on business days during stated CET+1 hours.
ServicePilot VoIP Monitoring plans and pricing
All plansCompared on VoIP monitoring software
- Free plan
- Yes
- Paid from
- $0.50/mo
- MOS scoring
- Yes
- Jitter tracking
- Yes
- Packet-loss tracking
- Yes
- SIP trunk monitoring
- Yes
