ServiceNow Workplace Service Delivery is a workplace operations product for managing workplace cases, assets, maintenance, and facilities services. It is available on Android, iOS, and the web, with mobile access for iOS and Android. The Foundation plan brings together Workplace Case Management, Workplace Agent for mobile, Workplace Central, Asset Management, Workplace Maintenance Management, and Workplace Core. Preventive maintenance and asset management are listed capabilities. The Advanced plan includes Foundation and adds reservation management, visitor management, concierge services, space mapping, and indoor mapping. Prime includes Advanced, then adds space management, move management, and lease administration. Space management is also a listed capability. The three plans are Workplace Service Delivery Foundation, Workplace Service Delivery Advanced, and Workplace Service Delivery Prime; each is billed by custom quote, with pricing on request. ServiceNow was founded in 2004 and is headquartered in Santa Clara, California, USA.
Who it is for
It suits organizations that need workplace case handling alongside asset and maintenance management, with mobile access on iOS and Android. Buyers seeking reservation, visitor, mapping, move, or lease features can choose a tier that includes those capabilities.
What is good
- Foundation combines case, asset, and maintenance management.
- Preventive maintenance is a listed capability.
- Mobile access is available on iOS and Android.
- Advanced adds reservations, visitor management, and mapping.
- Prime adds move management and lease administration.
What to know first
- All three plans require a custom quote.
- Space management is included in Prime, rather than Foundation.
Verdict
Choose Workplace Service Delivery when workplace cases, assets, and maintenance need to sit within one product, with higher tiers adding facilities features. Buyers need to request a custom quote, and space, move, and lease management are included in Prime.
Get started with ServiceNow Workplace Service Delivery
- Visit the ServiceNow Workplace Service Delivery website.
- Choose Foundation, Advanced, or Prime based on the listed capabilities.
- Contact ServiceNow for a custom quote.
Questions about ServiceNow Workplace Service Delivery
How is Workplace Service Delivery priced?
The product is paid, and all three plans are billed by custom quote. Pricing is on request.
What does Foundation include?
Foundation includes Workplace Case Management, Workplace Agent for mobile, Workplace Central, Asset Management, Workplace Maintenance Management, and Workplace Core.
What does Advanced add?
Advanced includes Foundation, plus reservation management, visitor management, concierge services, space mapping, and indoor mapping.
What does Prime add?
Prime includes Advanced, plus space management, move management, and lease administration.
Which platforms support the product?
It is available on Android, iOS, and the web. Mobile access is listed for iOS and Android.
Who makes Workplace Service Delivery?
It is offered by ServiceNow, founded in 2004 and headquartered in Santa Clara, California, USA.
ServiceNow Workplace Service Delivery plans and pricing
All plansCompared on facilities management software
- Preventive maintenance
- Yes
- Asset management
- Yes
- Space management
- Yes
- Mobile access
- ios_android
