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ServiceNow Workflow Data Fabric
What ServiceNow Workflow Data Fabric is
ServiceNow Workflow Data Fabric connects data across systems so AI agents and workflows can use that data with business context and governance. A unified data catalog provides context, while policy-based controls and lineage tracking help manage and trace data. Connections can work without duplicating, transferring, or copying data. Primary Zero Copy Connectors query Snowflake, Databricks, and BigQuery in real time without copying data or using ETL. Integration Hub Enterprise connects API-based systems to ServiceNow through more than 220 prebuilt spokes. RPA Hub automates repetitive tasks performed through user interfaces, including work in systems without an API.
The cloud product is available on the web and through an API. Foundation includes Integration Hub Enterprise, ServiceNow Otto for Spokes, External Content Connectors, RPA Hub, Automation Center, primary Zero Copy Connectors, Data Catalog, and AI Data Explorer. Advanced includes Foundation plus Process Mining for Platform, Platform Analytics Advanced, Zero Copy Connectors, and Stream Connect for Apache Kafka. Both plans require a custom quote. Workflow Data Fabric Credits measure usage as records, API calls, data throughput, or runtime minutes, and require a Workflow Data Fabric license. ServiceNow says the product is available in controlled go-to-market.
Who it suits
Workflow Data Fabric suits CIOs, data leaders, operations managers, analysts, and service representatives who need to act on data across systems. It is relevant to teams connecting API-based systems, querying supported cloud data sources, or automating interface-driven work in legacy systems.
What it does well
- Connects data without requiring duplication, transfer, or copying.
- Queries Snowflake, Databricks, and BigQuery in real time with primary Zero Copy Connectors.
- Integration Hub Enterprise offers 220+ prebuilt spokes.
- RPA Hub automates repetitive UI tasks, including in systems without APIs.
- Includes data catalog, governance controls, and lineage tracking.
What to know first
- Both plans require a custom quote.
- Workflow Data Fabric Credits require a Workflow Data Fabric license.
- Availability is in controlled go-to-market.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Workflow Data Fabric Foundation | Get Custom Quote · Integration Hub Enterprise · Otto for Spokes · External Content Connectors · RPA Hub · Automation Center · Primary Zero Copy Connectors · Data Catalog · AI Data Explorer | On request |
| Workflow Data Fabric Advanced | Get Custom Quote · Foundation contents · Process Mining for Platform · Platform Analytics Advanced · Zero Copy Connectors · Stream Connect for Apache Kafka | On request |
As servicenow.com lists them, read 15 Oct 2026. The maker's own page has the final word.
Getting started
- Visit the ServiceNow Workflow Data Fabric website.
- Contact ServiceNow for a custom quote on Foundation or Advanced.
- Use ServiceNow documentation, community resources, implementation services, or implementation partners to get started.
- Choose web or API access for the cloud product.
Verdict
Choose Workflow Data Fabric if your team needs to connect enterprise data, add catalog context and governance, and use that data in ServiceNow workflows. Its Foundation and Advanced plans offer different included components, and both require a custom quote. Check whether controlled go-to-market availability fits your plans.
Questions
How much does Workflow Data Fabric cost?
The Foundation and Advanced plans are billed by custom quote; no price is listed.
What is included in Foundation?
Foundation includes Integration Hub Enterprise, ServiceNow Otto for Spokes, External Content Connectors, RPA Hub, Automation Center, primary Zero Copy Connectors, Data Catalog, and AI Data Explorer.
What does Advanced add?
Advanced includes Foundation plus Process Mining for Platform, Platform Analytics Advanced, Zero Copy Connectors, and Stream Connect for Apache Kafka.
Which platforms and deployment model does it support?
It is available on the web and through an API, with cloud deployment.
How are Workflow Data Fabric Credits used?
Credits measure subscription usage through a unified meter that can represent records, API calls, data throughput, or runtime minutes. A Workflow Data Fabric license is required to use them.
Who makes Workflow Data Fabric?
ServiceNow makes Workflow Data Fabric and is headquartered in Santa Clara, California, United States.
Facts from ServiceNow Workflow Data Fabric's own pages
- 2025 ecosystem expansion
- At Knowledge 2025, ServiceNow announced expanded Workflow Data Fabric capabilities and ecosystem partnerships for real-time AI intelligence. · newsroom.servicenow.com, 15 Oct 2026
- API
- ServiceNow publishes a REST API reference for accessing instance data and interacting with public REST APIs. · servicenow.com, 15 Oct 2026
- Automation
- RPA Hub automates repetitive UI-driven tasks across legacy systems, including systems without an API. · servicenow.com, 30 Sept 2026
- Availability
- ServiceNow announced Workflow Data Fabric as available in controlled go-to-market. · newsroom.servicenow.com, 30 Sept 2026
- Company
- ServiceNow is headquartered at 2225 Lawson Lane, Santa Clara, California 95054. · servicenow.com, 30 Sept 2026
- Company founded
- ServiceNow states that it was founded in 2004. · servicenow.com, 15 Oct 2026
- Company headquarters
- LinkedIn lists ServiceNow headquarters in Santa Clara, California. · linkedin.com, 15 Oct 2026
- Company size
- LinkedIn lists ServiceNow as a public software-development company with more than 10,001 employees. · linkedin.com, 15 Oct 2026
- Data catalog
- The Data Catalog provides a searchable inventory enriched with metadata, context, lineage and governance policies. · servicenow.com, 15 Oct 2026
- Data movement
- The product connects to systems without requiring data to be duplicated, transferred, or copied. · servicenow.com, 30 Sept 2026
- Extensibility
- Integration Hub supports REST, SOAP, JDBC, PowerShell, SFTP, SSH, JSON/XML parsing and data-stream actions across subscription tiers. · servicenow.com, 15 Oct 2026
- Founded
- 2004 · servicenow.com, 28 Sept 2026
- Free Hub component
- The Workflow Data Fabric Hub application itself is free for production and non-production ServiceNow instances. · servicenow.com, 15 Oct 2026
- Governance
- The product includes policy-based governance and lineage tracking intended to keep AI decisions grounded in trusted data. · servicenow.com, 15 Oct 2026
- Headquarters
- Santa Clara, California, USA · servicenow.com, 28 Sept 2026
- How it works
- It connects data across systems, adds business context through a unified data catalog, and applies policy-based governance controls. · servicenow.com, 30 Sept 2026
- Installation
- Workflow Data Fabric Hub is installed from the ServiceNow Store, or arrives when the Zero Copy Connectors application is activated. · servicenow.com, 15 Oct 2026
- Integration Hub
- Integration Hub supports automation components and custom integrations, but requires a separate subscription according to the documentation. · servicenow.com, 15 Oct 2026
- Integrations
- Integration Hub Enterprise connects API-based systems to ServiceNow with 220+ prebuilt spokes. · servicenow.com, 30 Sept 2026
- Launch news
- ServiceNow announced Workflow Data Fabric on October 23, 2024, describing it as a real-time data layer built on the Now Platform and RaptorDB Pro. · newsroom.servicenow.com, 15 Oct 2026
- Licence
- ServiceNow terms prohibit sublicensing, reverse engineering, copying and creating derivative works of ServiceNow Core Technology, indicating proprietary software. · servicenow.com, 15 Oct 2026
- License requirement
- A Workflow Data Fabric license is required to use Workflow Data Fabric Credits. · servicenow.com, 30 Sept 2026
- Limit: cost
- G2’s review summary says 15 mentions describe the product as expensive, especially for smaller teams or simpler use cases. · g2.com, 15 Oct 2026
- Limit: implementation burden
- A Gartner reviewer describes the platform as requiring heavy implementation resources and organizational planning and says alternatives may meet simpler needs. · gartner.com, 15 Oct 2026
Where ServiceNow Workflow Data Fabric stands on Freedom251
- Data Fabric Software#20 of 25