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Service Order Manager
What Service Order Manager is
Service Order Manager is Technisoft Service Manager, a service and maintenance system integrated with the Sage 300 accounting suite. It is designed for asset-based organizations managing plant, infrastructure, equipment, and field technicians, including stated uses in mining, construction, engineering, electronic equipment, and heavy machinery. The software handles job costing, preventative maintenance, equipment servicing, service agreements, returns, quotes, invoicing, and financial estimates, actuals, and variances. Scheduling provides calendar and job-list views, employee, equipment, and contractor resources, Google Maps routing, and Outlook synchronization. Agreements can use meter, warranty, or site terms across multiple sites and equipment, with coverage, usage contracts, and automated job allocation. The Field Portal add-on works through a browser or app on Apple, Android, and Windows devices, online or offline; technicians can sync appointments and job details before losing connectivity. It requires authenticated login, administrator-defined access, and inactivity timeouts. The product lists more than 80 standard reports and supports custom reports through Crystal Reports, Sage Intelligence, or other tools.
Who it suits
It suits asset-based service organizations coordinating jobs, agreements, resources, equipment, and field technicians. Organizations must purchase through a Sage 300 Solution Provider rather than directly from Technisoft.
What it does well
- Integrated with Sage 300
- Offline mobile field access
- Recurring jobs and service agreements
- Google Maps and Outlook scheduling
- More than 80 standard reports
What to know first
- Pricing is available on request
- Not sold directly to the public
- Updates cover only current release and two predecessors
- Software Assurance is compulsory with new sales
Verdict
Service Order Manager combines Sage 300 integration with scheduling, agreements, reporting, invoicing, and offline field work. Its provider-only purchasing route and Software Assurance requirements should be part of procurement planning.
Facts from Service Order Manager's own pages
- Customer portal
- Yes · serviceordermanager.com, 22 Sept 2026
- Download access
- Technisoft’s downloads page provides product and version selection fields to find downloads. · technisoft.com, 11 Oct 2026
- Field security
- Field Portal requires login authentication and lets administrators specify user access; the app also supports automatic inactivity timeouts. · technisoft.com, 12 Oct 2026
- Headquarters
- Mermaid Beach, Queensland, Australia · serviceordermanager.com, 28 Sept 2026
- Industries
- The product is designed for asset-based service organizations and describes uses in mining, construction, engineering, electronic equipment, and heavy machinery. · technisoft.com, 11 Oct 2026
- Integrations
- Service Manager is integrated with Sage 300; listed add-on modules include Advanced Maintenance, Advanced Scheduling, Field Portal, Customer Portal, Purchasing, Serialized Inventory, and Service Centers. · technisoft.com, 12 Oct 2026
- Intended users
- The maker describes the product as serving organizations that manage plant, infrastructure, equipment, and field technicians, including industries such as HVAC, engineering, mining, and heavy machinery. · technisoft.com, 12 Oct 2026
- Invoicing and payments
- Yes · serviceordermanager.com, 22 Sept 2026
- Jobs and work orders
- The product supports jobs, sales orders, quotes, recurring jobs, projects, and financial estimates, actuals, and variances. · serviceordermanager.com, 11 Oct 2026
- Key features
- Features include job costing, resource scheduling, equipment history and tracking, invoicing, labor tracking, purchase workflows, service agreements, and multi-currency support. · technisoft.com, 12 Oct 2026
- Mobile access
- Field Portal provides mobile access through a browser or app on Apple, Android, and Windows devices, with online and offline use. · technisoft.com, 12 Oct 2026
- Mobile field access
- The Field Portal add-on supports current Apple, Android, and Windows smartphones, tablets, and laptops through browser or app access, online or offline. · technisoft.com, 11 Oct 2026
- Mobile platforms
- both · serviceordermanager.com, 22 Sept 2026
- Mobile security
- Field Portal requires authenticated login and supports automatic inactivity time-out to help protect information if a device is lost or stolen. · technisoft.com, 11 Oct 2026
- Notable compatibility limit
- Technisoft says updates and product fixes are available only for the current Service Manager release and the two versions before it. · technisoft.com, 12 Oct 2026
- Offline mode
- Yes · serviceordermanager.com, 22 Sept 2026
- Offline work
- The Field Portal App lets technicians sync appointments and job details for use when internet access is unavailable. · technisoft.com, 12 Oct 2026
- Pricing availability
- The Service Order Manager pricing page describes custom application development but publishes no Service Manager product price; the maker directs buyers to a Sage 300 Solution Provider for product information or purchase. · serviceordermanager.com, 12 Oct 2026
- Product identity
- The maker describes Service Manager as service and maintenance software fully integrated with the Sage 300 accounting suite. · technisoft.com, 12 Oct 2026
- Purchase channel
- Technisoft says its products are not sold directly to the public and must be purchased through a Sage 300 Solution Provider. · technisoft.com, 12 Oct 2026
- Purchasing
- Technisoft says its products are not sold directly to the public and must be purchased through a Sage 300 Solution Provider. · technisoft.com, 11 Oct 2026
- Purpose
- Technisoft Service Manager is a Sage 300 integrated service and maintenance solution for job costing, scheduling, preventative maintenance, service agreements, field staff management, and customer self-service. · technisoft.com, 11 Oct 2026
- Recurring jobs
- Yes · serviceordermanager.com, 22 Sept 2026
- Reporting
- The work-order page lists over 80 standard reports and says custom user-defined reports can be created using Crystal Reports, Sage Intelligence, or other tools. · serviceordermanager.com, 11 Oct 2026
Where Service Order Manager stands on Freedom251
- Field Service Management Software#90 of 94