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Salesforce Public Sector Solutions
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What Salesforce Public Sector Solutions is
Salesforce Public Sector Solutions is a cloud-deployed web platform for government organizations. Its listed tools cover case management, constituent records, stakeholder tracking, multichannel outreach, and audit trails. Public Sector Foundation Advanced Enterprise Edition includes configurable government apps, digital service delivery tools, and low-code/no-code automation and AI. Advanced Unlimited adds 200 custom objects. Field Service editions add field operations and asset management, with Unlimited also listing 200 custom objects and 120 MB of data storage. Agentforce 1 Edition includes Unlimited capabilities, Flex credits, Data Cloud connectivity to external data, and commercial infrastructure. Plans are billed annually and require an annual contract: Advanced Enterprise is $275 per user per month, Advanced Unlimited $500, Field Service Enterprise $350, Field Service Unlimited $600, and Agentforce 1 $700. A 30-day trial is listed, but there is no free plan.
Who it suits
It is aimed at public agencies needing constituent, case, stakeholder, outreach, and audit functions. Organizations requiring field operations or configurable government applications can choose corresponding editions.
What it does well
- Case and constituent management
- Multichannel public outreach
- Audit trails included
- Government apps and digital service tools
- Field operations editions available
What to know first
- Annual contract required
- No free plan
- Plans billed annually
- Starting price is $275/user/month
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Public Sector Foundation - Advanced Enterprise Edition | Billed annually; requires an annual contract · Out-of-the-box configurable apps · Digital service delivery tools · Low-code/no-code automation and AI | $275 a month |
| Public Sector Foundation - Advanced Unlimited Edition | Billed annually; requires an annual contract · 200 custom objects | $500 a month |
| Public Sector Foundation - Advanced - Field Service Enterpri | Billed annually; requires an annual contract · Out-of-the-box configurable government apps · Digital service delivery tools · Field operations and asset management | $350 a month |
| Public Sector Foundation - Advanced - Field Service Unlimite | Billed annually; requires an annual contract · 200 custom objects · 120 MB data storage | $600 a month |
| Public Sector Service - Agentforce 1 Edition | Billed annually; requires an annual contract · Unlimited Edition capabilities and Flex credits · Data Cloud connectivity to external data · Commercial infrastructure | $700 a month |
As salesforce.com lists them, read 22 Sept 2026. The maker's own page has the final word.
Verdict
Salesforce Public Sector Solutions packages public-sector records, service delivery, automation, and field capabilities in tiered editions. Contract terms and edition-specific pricing make requirements and budget important considerations.
Where Salesforce Public Sector Solutions stands on Freedom251
- Public Sector Software#17 of 18
- Public Sector CRM Software#26 of 26