Freedom251 › Error Monitoring Software
RootCause
What RootCause is
RootCause is a paid web and self-hosted service for monitoring web-application errors and reproducing them from recorded user sessions. Its Live Replay opens session actions in a browser, while stack traces link to source files and lines and support source maps. Error reports add annotated screenshots that mark the last interaction with a crosshair. Session videos provide variable playback speed and an interactive playhead. A Feedback button gathers feature requests and reports about visual, user-experience, or layout issues. Listed integrations include Jira, GitHub, and Slack, with email or Slack notifications for errors. Startup, Business, and Enterprise plans set different limits for team members, apps, error volume, history, and session-video use. Business and Enterprise list on-premises deployment and a Docker image. Commercial plans start at $99 per month, include a 30-day trial, and have no free plan. RootCause uses SSL with 256-bit encryption and two-factor authentication for direct server access.
Who it suits
RootCause suits teams that need browser-based error reproduction from recorded sessions and source-linked stack traces. It also fits organizations considering self-hosted or on-premises deployment.
What it does well
- Replays session actions in a browser
- Stack traces link to source files and lines
- Annotated screenshots mark the last interaction
- Jira, GitHub, and Slack integrations listed
- 30-day trial available from $99 per month
What to know first
- No free plan
- No real user monitoring
- Plan limits apply to errors and sessions
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Business (on-premises) | $199/mo; commercial plans can be billed monthly or annually · 25 team members · 50 apps · 90 day history · 10,000 errors /mo · Session Video (1hr duration, 1000 concurrent) · Live Replay · Feedback Button · Integrations · Docker image available · Premium Support | $199 a month |
| Enterprise (on-premises) | $699/mo; commercial plans can be billed monthly or annually · 100+ team members · 100+ apps · 180 day history · 100k+ errors /mo · Session Video (∞ duration + ∞ concurrent) · Live Replay · Feedback Button · Integrations · Docker image available · Email Support | $699 a month |
| Startup | $99/mo; commercial plans can be billed monthly or annually · 5 team members · 10 apps · 60 day history · 500 errors /mo · Session Video (30 min duration, 100 concurrent) · Live Replay · Feedback Button · Premium Support | $99 a month |
As therootcause.io lists them, read 9 Oct 2026. The maker's own page has the final word.
Verdict
RootCause combines session replay, video, screenshots, and source-linked stack traces for web-application error work. Buyers should review its paid plans and the listed limits on tracing, monitoring, history, and usage.
Facts from RootCause's own pages
- Customer responsibility
- The privacy policy says customers control when end-user data is logged and what personal data is stored, and are responsible for informing users and obtaining consent. · therootcause.io, 9 Oct 2026
- Data location
- The privacy policy says RootCause service database servers are hosted by DigitalOcean in the Netherlands. · therootcause.io, 9 Oct 2026
- Deployment
- The Business and Enterprise plans list on-premises availability and a Docker image. · therootcause.io, 9 Oct 2026
- Feedback
- The Feedback button collects feature requests and reports of visual, UX, or layout issues. · therootcause.io, 9 Oct 2026
- Founded
- 2009 · therootcause.io, 28 Sept 2026
- Headquarters
- Stockholm, Sweden · therootcause.io, 28 Sept 2026
- Integrations
- The feature tour lists Jira, GitHub, and Slack integrations, with email or Slack notifications for errors. · therootcause.io, 9 Oct 2026
- Plan limits
- The plans specify monthly error caps, team-member and app limits, history retention, and session-video duration and concurrency limits. · therootcause.io, 9 Oct 2026
- Purpose
- RootCause monitors web applications for errors and lets teams reproduce them using recorded user sessions. · therootcause.io, 9 Oct 2026
- Replay
- Live Replay replays session actions in a browser to reproduce errors. · therootcause.io, 9 Oct 2026
- Screenshots
- Error reports include an annotated screenshot marking the last user interaction with a crosshair. · therootcause.io, 9 Oct 2026
- Security
- The privacy policy says the website and service use SSL with 256-bit encryption and that direct server access uses two-factor authentication. · therootcause.io, 9 Oct 2026
- Stack traces
- Stack traces include links to source files and lines, with source maps supported. · therootcause.io, 9 Oct 2026
- Support
- Commercial plans include community forum support; Startup and Business list Premium Support, while Enterprise lists Email Support. · therootcause.io, 9 Oct 2026
- Video recording
- Session video recording offers variable playback speed and an interactive playhead. · therootcause.io, 9 Oct 2026
Where RootCause stands on Freedom251
- Error Monitoring Software#26 of 30
- Application Performance Monitoring#34 of 37