ReplyReview

What ReplyReview is

ReplyReview is review management software for businesses that want to answer customer feedback with AI and keep track of reviews across several services. It works with Google, Trustpilot, Tripadvisor, Facebook, Airbnb, Booking.com, Checkatrade and ProductReview, with review requests available by email and SMS. Monitoring alerts flag review activity, and a private feedback inbox gives teams a place to handle unhappy customers before they post publicly. For Google, Trustpilot, Tripadvisor and Facebook reviews, the service can generate a reply with one click; businesses can also set rules to auto-reply to 5-star Google reviews. ReplyReview adds AI sentiment and theme analysis, a website widget for displaying selected reviews, and an agency dashboard for managing multiple client locations. Its market scanner monitors competitor reviews. The software is available on the web and through an API. Plans range from a free option with 10 AI replies per month on one platform to paid tiers with higher reply allowances and broader location or platform access. Paid plans begin at £19.99/mo, and a 7-day trial is available.

Who it suits

ReplyReview suits businesses that collect feedback across supported review sites and want AI help drafting responses, monitoring activity or requesting reviews. Agencies managing multiple client locations may also find its dashboard useful.

Limits

The Free plan includes 10 AI replies per month on one platform. Starter provides 200 replies monthly on one platform; higher plans raise reply allowances and may add platform or location capacity.

Getting started

1. Open https://reply-review.com/ in a browser.
2. Choose the Free plan or a paid plan that fits your reply allowance and platform needs.
3. Use the 7-day trial if you want to try the service before choosing a plan.
4. Access ReplyReview on the web or through its API.

Verdict

Choose ReplyReview if your business needs AI-assisted responses, review requests and monitoring in one service. Agencies can use its multi-location dashboard, while businesses needing more than the free tier's 10 monthly replies must consider a paid plan.