Quavo QFD

What Quavo QFD is

Quavo QFD is a web-based platform for managing payment disputes from initial intake through recovery and resolution. Quavo describes it as designed for financial institutions and technology companies, including banks, credit unions, and fintechs. Cardholders can open cases at a branch, through a call center, in a mobile app, or on a bank website. The platform covers ACH, wire, Zelle, RTP, P2P, bill pay, credit and debit cards, ATM transactions, and checks.

Its AI analyst, Aria, scores claims, gathers evidence, and automates routine dispute work. QFD can also manage provisional credits, fee and interest reversals, card reissues, credit bureau flags, and regulatory letters. It connects with core systems including Jack Henry, Fiserv, FIS, Keystone, TSYS, and Corelation KeyBridge, along with Visa VROL, Mastercard Mastercom, Verifi, Ethoca, American Express, and Pulse. Data access includes a report browser, business event streaming, and a REST API. Workflows include Reg E and Reg Z deadlines, and recorded actions carry the applicable rule for audit review. Quavo states that QFD is PCI compliant and SOC 2 Type 2 certified. A Quavo team handles implementation, system connections, configuration, and migration of open cases.

Who it suits

QFD suits banks, credit unions, fintechs, and other financial institutions or technology companies handling disputes across multiple payment types. It is particularly relevant to organizations seeking AI-assisted case work, compliance workflows, and integrations with core, card-network, or merchant systems.

Limits

Pricing depends on the selected solution and monthly disputed-transaction volume. Quavo provides a custom quote after discussing volume and payment mix.

Getting started

1. Visit the QFD website.
2. Discuss your solution needs, monthly disputed-transaction volume, and payment mix with Quavo.
3. Work with Quavo’s implementation team to configure the platform and connect systems.
4. Have the team migrate open cases before go-live.

Verdict

Choose Quavo QFD if your institution needs dispute management across varied payment types, with AI assistance, compliance workflows, and financial-system connections. Look elsewhere if you need published pricing or a platform beyond the web.