Freedom251 › Review Management Software
PulseCX
by PulseCX
What PulseCX is
PulseCX is a B2B platform that collects customer reviews from connected services into one inbox and assists with replies. Filters sort feedback by stars, status or platform, while alerts can route through WhatsApp, Telegram and email by location. Its AI personalizes and can automatically publish configured replies for positive four- and five-star reviews, detecting language and generating responses in more than 50 languages. CAPA workflows cover escalation, department assignment, root-cause analysis, corrective and preventive actions, and evidence uploads. Integrations include Google Business Profile, Facebook Business Pages, Yelp, Practo, JustDial, MakeMyTrip, Zomato, MouthShut, Trustpilot, App Store and Play Store. Enterprise options add custom webhooks and an API for other channels. Growth costs ₹10,000/mo exclusive of GST; Premium costs ₹18,000/mo exclusive of GST. A seven-day trial supports one location and one user. PulseCX is based in Bengaluru, India.
Who it suits
It suits healthcare, hospitality, restaurants, retail and local-service businesses handling reviews across locations.
What it does well
- Unified multi-platform review inbox
- AI replies in 50+ languages
- WhatsApp, Telegram and email alerts
- CAPA workflow support
- Seven-day trial available
What to know first
- Trial limited to one location and user
- Prices exclude 18% GST
- Growth includes one location
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Growth Trial | 7 Days Free · No credit card required · Up to 1 location · 1 user · Google Reviews only · basic inbox and analytics | Free |
| Growth Plan | + ₹1,800 GST = ₹11,800 · subscription billed monthly, quarterly, or annually depending on selection · Up to 1 location (additional charged) · 3 team members per location | ₹10,000 a month |
| Premium Plan | + ₹3,240 GST = ₹21,240 · Everything in Growth · 24/7 priority support desk · advanced competitor scanners | ₹18,000 a month |
| One-Time License Fee | Paid once at onboarding; + ₹9,000 GST = ₹59,000 · Setup and configuration · lifetime platform access | ₹50,000, paid once |
| Enterprise | Custom volume rate · For 21+ locations · unlimited locations and channels · custom terms | On request |
As pulsecx.in lists them, read 11 Oct 2026. The maker's own page has the final word.
Verdict
PulseCX combines review management, multilingual reply assistance and operational CAPA workflows. Location limits, GST and plan pricing should be considered before adoption.
Facts from PulseCX's own pages
- AI replies
- Its AI can personalize and publish configured replies automatically for positive 4-star and 5-star reviews. · pulsecx.in, 11 Oct 2026
- Alerts
- Users can configure review alerts through WhatsApp, Telegram, and email, with routing by location. · pulsecx.in, 11 Oct 2026
- Billing
- The pricing page says prices exclude 18% GST, GST invoices are generated automatically, and payments are processed through Razorpay. · pulsecx.in, 11 Oct 2026
- CAPA
- CAPA workflows support escalation, department assignment, root-cause analysis, corrective and preventive actions, and evidence uploads. · pulsecx.in, 11 Oct 2026
- Custom integration
- Enterprise capabilities include custom webhooks and API for bringing custom NPS channels, support emails, or private surveys into the unified queue. · pulsecx.in, 11 Oct 2026
- Data rights
- The privacy policy describes rights to access, correct, or request deletion of personal data under DPDPA 2023 and applicable international regulations. · pulsecx.in, 11 Oct 2026
- Free plan
- No · pulsecx.in, 22 Sept 2026
- Headquarters
- Bengaluru, Karnataka, India · pulsecx.in, 28 Sept 2026
- Inbox and locations
- The product brings reviews from multiple platforms and locations into one inbox with filters for stars, status, or platform. · pulsecx.in, 11 Oct 2026
- Industries
- The product is presented for healthcare, hotels and hospitality, restaurants, retail, and local services, including multi-location businesses. · pulsecx.in, 11 Oct 2026
- Integrations
- The site lists Google Business Profile, Facebook Business Pages, Yelp, Practo, JustDial, MakeMyTrip, Zomato, MouthShut, Trustpilot, App Store, and Play Store integrations. · pulsecx.in, 11 Oct 2026
- Languages
- PulseCX says it detects review language and generates replies in that language, with support for 50+ languages. · pulsecx.in, 11 Oct 2026
- Location limit
- 1 · pulsecx.in, 22 Sept 2026
- Product
- PulseCX is a unified B2B platform for organizing customer reviews from connected third-party platforms and assisting with replies. · pulsecx.in, 11 Oct 2026
- Monitoring alerts
- Yes · pulsecx.in, 22 Sept 2026
- AI response assistance
- Yes · pulsecx.in, 22 Sept 2026
- Review sources
- Google Business Profile,Facebook,Yelp,Practo,JustDial,Local Search,MakeMyTrip,Zomato,MouthShut India,Trustpilot,Google Play,App Store · pulsecx.in, 22 Sept 2026
- Security
- The privacy policy says data is stored in systems using 256-bit SSL encryption and that personal information is not sold or rented. · pulsecx.in, 11 Oct 2026
- Support
- The contact page says email support aims to respond within 24 hours and lists phone and WhatsApp hours as Monday to Friday, 9am–6pm. · pulsecx.in, 11 Oct 2026
- Trial limits
- The listed trial includes up to one location and one user, with Google Reviews, a basic inbox with read-only AI drafts, and a basic analytics dashboard. · pulsecx.in, 11 Oct 2026
Where PulseCX stands on Freedom251
- Review Management Software#82 of 164