No. 107of 165 ·Review Management Software

PulseCX

Name: PulseCX
Price: 50000 INR

Web · API· paid plans from ₹10,000/mo

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Freedom report

One barScore 5.4

Free tierNo free tier
Runs widely1 of 6 device platforms
DocumentedPlans, terms and facts published

PulseCX is ranked #107 of 165 in review management software on Freedom251, made by PulseCX (Bengaluru, Karnataka, India). It runs on API, Web. There is no free plan. A free trial is offered. Paid plans start at ₹10,000/mo.

PulseCX plans and pricing

All plans

One-Time License Fee ₹50,000/mo Exclusive of GST Paid once at onboarding · Covers setup, configuration, and lifetime platform access pulsecx.in · 22 Sept 2026

Growth Trial Free No credit card required 7 days · 1 location · 1 user pulsecx.in · 22 Sept 2026

Growth Plan ₹10,000/mo Exclusive of GST 1 included location · 3 team members per location pulsecx.in · 22 Sept 2026

Premium Plan ₹18,000/mo Exclusive of GST Everything in Growth · ReputationRadar web surveillance · Reddit and Quora monitoring · Consumer court and forum vigilance · Real-time sentiment threat monitoring · 24/7 priority support desk pulsecx.in · 22 Sept 2026

Enterprise 21+ locations · Unlimited locations · Unlimited channels pulsecx.in · 22 Sept 2026

Growth Trial Free 7 Days Free · No credit card required Up to 1 location · 1 user · Google Reviews only · basic inbox and analytics pulsecx.in · 11 Oct 2026

Compared on review management software

Free plan: No
Review sources: Google Business Profile, Facebook, Yelp, Practo, JustDial, Local Search, MakeMyTrip, Zomato, MouthShut India, Trustpilot, Google Play, App Store
Location limit: 1 locations
Monitoring alerts: Yes
AI response assistance: Yes

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The record

Product: PulseCX is a unified B2B platform for organizing customer reviews from connected third-party platforms and assisting with replies.
Inbox and locations: The product brings reviews from multiple platforms and locations into one inbox with filters for stars, status, or platform.
AI replies: Its AI can personalize and publish configured replies automatically for positive 4-star and 5-star reviews.
Languages: PulseCX says it detects review language and generates replies in that language, with support for 50+ languages.
Alerts: Users can configure review alerts through WhatsApp, Telegram, and email, with routing by location.
CAPA: CAPA workflows support escalation, department assignment, root-cause analysis, corrective and preventive actions, and evidence uploads.
Integrations: The site lists Google Business Profile, Facebook Business Pages, Yelp, Practo, JustDial, MakeMyTrip, Zomato, MouthShut, Trustpilot, App Store, and Play Store integrations.
Custom integration: Enterprise capabilities include custom webhooks and API for bringing custom NPS channels, support emails, or private surveys into the unified queue.
Security: The privacy policy says data is stored in systems using 256-bit SSL encryption and that personal information is not sold or rented.
Data rights: The privacy policy describes rights to access, correct, or request deletion of personal data under DPDPA 2023 and applicable international regulations.
Industries: The product is presented for healthcare, hotels and hospitality, restaurants, retail, and local services, including multi-location businesses.
Trial limits: The listed trial includes up to one location and one user, with Google Reviews, a basic inbox with read-only AI drafts, and a basic analytics dashboard.
Support: The contact page says email support aims to respond within 24 hours and lists phone and WhatsApp hours as Monday to Friday, 9am–6pm.
Billing: The pricing page says prices exclude 18% GST, GST invoices are generated automatically, and payments are processed through Razorpay.
Price from: ₹10,000/mo

Where it ranks on Freedom251

Best Review Management Software in 2026#107 of 165

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Sources

pulsecx.in/terms· checked 11 Oct 2026
pulsecx.in· checked 11 Oct 2026
pulsecx.in/privacy· checked 11 Oct 2026
pulsecx.in· checked 22 Sept 2026