Pitlane is a web-based CRM and workflow system for independent auto repair shops in the United States. Repair orders support technician assignment by line, clock-in and clock-out tracking, parts costs and margins, and AI-suggested lines. Technicians can record digital inspections with photos, while customers approve inspection items or added work from a phone with a signature. Each shop receives a local number for two-way SMS, and the system automates service reminders, post-pickup Google review requests, and win-back messages at 90, 120, and 180 days. PitCrew AI drafts repair-order lines, estimate notes, review replies, and declined-work recovery messages, but does not text customers or post reviews itself. Customers pay through texted Stripe links; Pitlane charges no platform fee, while Stripe fees apply. The Everything included plan costs 200.00 USD per month, includes unlimited customers, vehicles, and user seats, and offers 500 AI actions monthly with a 150-per-day cap. A 30-day trial is available.
Who it is for
It suits independent US auto repair shops needing repair orders, inspections, messaging, approvals, payments, and follow-ups in one web system. Shops should note the stated Stripe and AI limits.
What is good
- Repair orders include technician time tracking
- Digital inspections support photos and signatures
- Automated reminders and review requests
- Unlimited customers, vehicles, and seats
- CSV migration from several listed systems
What to know first
- Costs 200.00 USD per month
- Stripe processing fees still apply
- No in-counter card reader yet
- SOC 2 audit is not complete
Verdict
Pitlane brings customer communication, shop workflow, inspections, and payments into one web product. Its paid plan is broad, but shops must account for Stripe charges, AI caps, and the missing card reader.
Pitlane plans and pricing
All plansCompared on automotive repair software
- Free plan
- No
- Paid from
- $200/mo
- Work order management
- Yes
- Digital inspections
- Yes
- Estimate approvals
- Yes
- Parts inventory
- Yes
- Technician time tracking
- Yes
- Vehicle history
- Yes
