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parcelLab Track & Communicate
What parcelLab Track & Communicate is
parcelLab Track & Communicate helps brands manage shipment visibility and customer communication after purchase. It provides real-time package and pallet tracking, shipment status updates, and a centralized dashboard. Brands can send automated, branded notifications by email, SMS, and push, and customize tracking pages for mobile, tablet, and desktop. Pages can feature product recommendations and promotions. Trigger-based automation can tailor updates to location, delivery delays, customer behavior, preferences, and engagement history. The product page also describes delivery performance analytics, AI-powered insights, benchmarking, and dashboard visualizations. parcelLab says its carrier integrations cover more than 150 carriers worldwide. Order data can be sent by API, SFTP file transfer, email BCC, or an event bus; listed app integrations include Shopify, Shopware, Magento 2, Klaviyo, Postscript, Salesforce Service Cloud, Kustomer, Zendesk, and Gorgias. Pricing is customized based on capabilities, shipment volume, and users, and is available on request. The platform is offered through web and API access.
Who it suits
The product is described for eCommerce, logistics, customer service, customer experience, and marketing teams. It may suit brands looking to coordinate post-purchase tracking and updates.
What it does well
- Tracks packages and pallets in real time.
- Sends branded email, SMS, and push notifications.
- Carrier integrations cover more than 150 carriers.
- Order data supports four listed transfer methods.
What to know first
- Pricing is available on request.
- Pricing is customized by capabilities, volume, and users.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Track & Communicate | Pricing is customized based on capabilities, shipment volume, and users | On request |
As parcellab.com lists them, read 8 Oct 2026. The maker's own page has the final word.
Getting started
- Open the parcelLab Track & Communicate website
- Request customized pricing
- Choose an order-data connection: API, SFTP, email BCC, or event bus
- Connect listed apps such as Shopify, Shopware, or Magento 2
- Configure branded tracking pages
- Set up email, SMS, or push notifications
Verdict
Track & Communicate combines shipment tracking, branded communications, and delivery analytics for post-purchase operations. Prospective users will need to request pricing tailored to their capabilities, volume, and user needs.
Questions
How is parcelLab Track & Communicate priced?
Pricing is customized based on capabilities, shipment volume, and users. parcelLab provides pricing on request.
Which platforms are supported?
The listed platforms are web and API.
Can it send SMS notifications?
Yes. Shipment notifications can be branded and sent by email, SMS, or push.
What integrations are available?
Listed integrations include Shopify, Shopware, Magento 2, Klaviyo, Postscript, Salesforce Service Cloud, Kustomer, Zendesk, and Gorgias.
How can order data be sent?
Supported methods include API, SFTP file transfer, email BCC, and event bus integration.
Does it provide tracking pages?
Yes. Brands can create customizable tracking pages for mobile, tablet, and desktop, with product recommendations and promotions.
Facts from parcelLab Track & Communicate's own pages
- Analytics
- The page describes delivery performance analytics, AI-powered insights, benchmarking, and dashboard visualizations. · parcellab.com, 8 Oct 2026
- Carrier coverage
- parcelLab says its carrier integrations cover more than 150 carriers worldwide. · docs.parcellab.com, 8 Oct 2026
- Data protection
- The data processing agreement describes technical and organizational security measures and provides for evidence of compliance, such as certifications and audit reports, upon reasonable request. · parcellab.com, 8 Oct 2026
- Founded
- 2015 · parcellab.com, 28 Sept 2026
- Headquarters
- Munich, Germany · parcellab.com, 28 Sept 2026
- Integration methods
- Order data can be sent through an API, SFTP file transfer, email BCC, or an event bus integration. · docs.parcellab.com, 8 Oct 2026
- Integrations
- The parcelLab App Store lists integrations including Shopify, Shopware, Magento 2, Klaviyo, Postscript, Salesforce Service Cloud, Kustomer, Zendesk, and Gorgias. · docs.parcellab.com, 8 Oct 2026
- Intended users
- The product page describes it for eCommerce, logistics, customer service, customer experience, and marketing teams. · parcellab.com, 8 Oct 2026
- Notifications
- It supports automated branded notifications through email, SMS, and push. · parcellab.com, 8 Oct 2026
- Personalization
- Trigger-based automation can personalize updates using factors such as location, delivery delays, customer behavior, preferences, and engagement history. · parcellab.com, 8 Oct 2026
- Pricing availability
- parcelLab says its customized pricing packages are not displayed on public-facing assets. · parcellab.com, 8 Oct 2026
- Purpose
- Track & Communicate helps brands manage shipment tracking and customer communications across the post-purchase journey. · parcellab.com, 8 Oct 2026
- Security
- parcelLab states that its platform has SOC 2 Type II certification. · parcellab.com, 8 Oct 2026
- Shipment visibility
- The product provides real-time end-to-end package and pallet tracking, shipment status updates, and a centralized dashboard. · parcellab.com, 8 Oct 2026
- Support
- The company offers sales support, platform tours, technical help, and a knowledge base. · parcellab.com, 8 Oct 2026
- Tracking pages
- Brands can use customizable tracking pages with product recommendations, promotions, and mobile, tablet, and desktop support. · parcellab.com, 8 Oct 2026
Where parcelLab Track & Communicate stands on Freedom251
- Order Tracking Software#21 of 28