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Parcel Perform (now Perform.AI)
What Parcel Perform (now Perform.AI) is
Parcel Perform, now Perform.AI, is a web-based shipping operations platform headquartered in Singapore. It brings several delivery tasks into one browser-accessible service: rate shopping, label printing, shipment tracking, returns management through a portal, and shipping automation. Rate shopping helps users review shipping rates before dispatch. Label printing handles the creation of shipping labels, while shipment tracking supports monitoring parcels after they leave. The returns portal provides a dedicated workflow for handling returned orders. Shipping automation addresses repeatable shipping activity within the operation. Together, these capabilities cover stages from selecting a rate and preparing documentation through delivery follow-up and returns. Perform.AI uses a paid pricing model, with quotations provided on request rather than a posted amount. Its listed platform is the web, so access is through a browser rather than a desktop application. Organizations assessing shipping software can compare these functions with the delivery processes they need to coordinate, including rate selection, label preparation, tracking, returns, and automated shipping work.
Who it suits
Perform.AI suits organizations that need browser-based tools for shipping operations. It is relevant to teams handling rate selection, labels, parcel tracking, returns, and shipping automation in one service.
What it does well
- Combines rate shopping with label printing
- Includes shipment tracking
- Provides a returns portal
- Supports shipping automation
- Runs through the web
What to know first
- Paid software
- Pricing requires a request
- Listed platform is web only
Limits
Perform.AI is paid, and its price is provided on request. The listed platform is web-based.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| AI Commerce Visibility | 14-day free trial · product-category visibility tracking · multilingual prompts · buyer personas · citation analysis · content generation · sentiment analysis | Free |
| Parcel Monitor Track & Notify Shopify app | Free · unlimited order tracking · personalized delivery notifications | Free |
| Enterprise | Contact Us · 36+ languages · unlimited free users · advanced permissions · nested accounts · 1,100+ carriers · dedicated account manager · 24-hour live chat | On request |
| AI Commerce Visibility usage credits | Usage-based credits; no monthly commitment · full feature access · pay per prompt · pause tracking · top up credits · adjustable categories, markets, personas, models and languages | On request |
As perform.ai lists them, read 15 Oct 2026. The maker's own page has the final word.
Getting started
- Open the Perform.AI website
- Use the web-based platform in a browser
- Request pricing for the paid service
- Configure the shipping functions your operation needs
Verdict
Choose Perform.AI if your shipping workflow needs rate shopping, labels, tracking, returns, and automation in a web service. Look elsewhere if you require a posted price or a platform beyond the web.
Questions
What does Perform.AI cost?
It uses paid pricing, with pricing available on request.
Which platforms support Perform.AI?
The listed platform is the web.
Does it support rate shopping?
Yes. Rate shopping is listed as a feature.
Can it print shipping labels?
Yes. Label printing is included.
Does Perform.AI handle returns?
Yes. It provides a returns portal.
Facts from Parcel Perform (now Perform.AI)'s own pages
- Account requirement
- API credentials are requested from an authenticated Perform.AI account under Integrations and API. · developers.perform.ai, 15 Oct 2026
- AI Commerce Visibility
- Its visibility product tracks how AI systems describe brands and products, including rankings, sentiment, citations and competitors. · perform.ai, 15 Oct 2026
- AI Decision Intelligence
- The platform monitors service levels, detects performance changes and recommends corrective actions. · perform.ai, 15 Oct 2026
- API capabilities
- Documented API operations cover shipments, returns, bookings, events, documents, labels, pickup locations, carrier configurations and checkout delivery estimates. · developers.perform.ai, 15 Oct 2026
- Carrier coverage
- Perform.AI states that it connects more than 1,100 carriers, 155+ harmonized event types and 36+ languages, with roughly 30-day onboarding. · perform.ai, 15 Oct 2026
- Checkout feature
- Checkout predicts estimated delivery dates from carrier performance and displays them across product, cart and checkout experiences. · perform.ai, 15 Oct 2026
- Company founding and ownership
- LinkedIn describes the business as privately held, founded in 2016, with 51–200 employees and Singapore headquarters. · linkedin.com, 15 Oct 2026
- Documentation depth
- The portal includes quickstart, authentication, concepts, rate limits, field references, endpoint schemas, a live playground, Shopify guidance and a changelog. · developers.perform.ai, 15 Oct 2026
- Extensibility
- Perform.AI documents HMAC-verified webhooks and an MCP server that connects account data to Claude, ChatGPT and other assistants. · developers.perform.ai, 15 Oct 2026
- Funding
- Crunchbase lists Parcel Perform Pte Ltd as active, with five funding rounds including a Series A led by Cambridge Capital. · crunchbase.com, 15 Oct 2026
- Headquarters
- Singapore · perform.ai, 4 Oct 2026
- Integrations
- GetApp lists Shopify, BigCommerce, Adobe Commerce, PrestaShop, WooCommerce and Klaviyo integrations. · getapp.com, 15 Oct 2026
- Legal entity
- The privacy policy identifies the provider as Parcel Perform Pte Ltd, Singapore registration 201308254C, at 138 Cecil Street #16-00 Singapore 069538. · perform.ai, 15 Oct 2026
- Limit: customization
- G2 reviewers report slower issue resolution, longer lead times and higher costs for complex customizations. · g2.com, 15 Oct 2026
- Limit: delivery experience
- A Trustpilot reviewer described missed delivery communication, confusing time-slot information and an unsuccessful depot pickup attempt. · trustpilot.com, 15 Oct 2026
- Limit: reporting
- G2 review analysis repeatedly identifies inadequate reporting, unclear reports and limited export options. · g2.com, 15 Oct 2026
- Logistics feature
- Logistics supports carrier selection, booking, labels, routing, invoice reconciliation and shipping-cost audits. · perform.ai, 15 Oct 2026
- Post-purchase feature
- Post-purchase provides branded tracking, proactive notifications, claims workflows and normalized shipment events in 36+ languages. · perform.ai, 15 Oct 2026
- Praise: support
- G2 reviewers repeatedly praise quick, knowledgeable and proactive customer support. · g2.com, 15 Oct 2026
- Praise: tracking
- G2 and Gartner reviewers describe tracking updates as reliable, timely and accurate. · gartner.com, 15 Oct 2026
- Praise: usability
- G2 reviewers commonly mention ease of use, intuitive operation and straightforward implementation. · g2.com, 15 Oct 2026
- Public API
- The developer portal documents REST API v5 at api.perform.ai using JSON over HTTPS and OAuth 2.0 bearer authentication. · developers.perform.ai, 15 Oct 2026
- Public source code
- The company GitHub organization shows one public repository, a BSD-3-Clause fork of django-cacheops, and no public product source or SDK repository. · github.com, 15 Oct 2026
- Rating on Apple App Store
- 4.5 out of 5 from 341 ratings for Parcel Monitor Track. · apps.apple.com, 15 Oct 2026
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