Ordering.Tools

Ordering.Tools is digital-menu and online-ordering software for restaurants that need to coordinate dine-in, pickup, and delivery. It suits operators who want menus, kitchen routing, and payment options together; the key trade-off is that paid plans charge a commission on every order.

Overview

Ordering.Tools connects customer-facing menus with ordering and kitchen workflows. Customers can browse a menu in their phone browser without installing an app or creating an account, reducing friction before an order. Restaurants can route orders to a kitchen screen, thermal printer, or admin panel, with automatic customer status updates.

Menus support product sizes, modifiers, promotions, multiple languages, and labels for 14 major allergens. Orders can also link to Reservation.Tools bookings so the kitchen can start preparation before guests arrive. This combination is useful for restaurants managing varied menus and service types, though operators should weigh the commission model against their order volume and margins.

Key features

Menu and service operations

Dine-in, pickup, and delivery orders run through one system, while availability controls and POS synchronization support day-to-day coordination. Marketplace integrations include Wolt, Glovo, Takeaway, Bolt Food, Foodpanda, and UberEats, helping restaurants bring those channels into their ordering workflow. Payment options include Stripe card payments with 3D Secure, MyPOS terminals, Barsy POS integration, and cash on pickup or delivery.

Automation and safeguards

AI features include phone ordering, menu import from photos, smart upsells, an admin assistant, and product-description generation. The Free plan limits AI assistant questions and voice calls by usage, so restaurants relying on those tools should account for that constraint. The privacy policy describes encryption in transit and at rest for stored files and backups, role-based access, hashed passwords, and multi-tenant isolation. It identifies AWS infrastructure in Ireland and says data is not transferred outside the EU/EEA, UK, and USA.

Setup

Ordering.Tools says setup assistance is free and most restaurants can go live within 30 minutes. That is a practical advantage for operators who want support getting a system running without a separate setup charge.

Pricing

The Free plan costs €0 and allows 20 orders per month with no commission. It is a sensible way to start at low volume, but the cap makes it a poor fit once a restaurant regularly exceeds 20 monthly orders.

Starter costs €30/month and allows unlimited monthly orders, with a 5% platform commission on all orders. Pro costs €60/month, also with unlimited orders, and lowers the commission to 3%. Starter has the lower fixed cost, but its higher commission can matter as order volume grows; Pro costs more each month and is the better fit only when the lower rate justifies that additional fee. Both paid plans trade the free plan’s no-commission model for uncapped orders.

The phone system add-on costs €200 one-off for setup and €60 per month. It can be added to any plan, is sold separately, and prices exclude VAT. A 30-day trial is offered. There is no published price for a plan beyond the stated options, so custom pricing applies.

Platforms

Ordering.Tools supports Android, iOS, and web. Customers can browse menus in a mobile browser without an app or account, while the platform itself spans mobile and web environments.

Who it's for

Ordering.Tools is best suited to restaurants that handle several order types and want menu management, kitchen routing, payment methods, and marketplace integrations in one system. Its free plan fits a small operation testing online ordering or keeping monthly volume below 20 orders. Restaurants with higher volume should compare the 5% and 3% commissions with their margins before choosing Starter or Pro.

It is less compelling for operators who need unlimited orders without per-order commission: the paid tiers impose commissions, while the free tier is capped. The phone system add-on also adds a substantial recurring cost to any plan.

Pros and cons

• Pros: One workflow covers dine-in, pickup, and delivery, with kitchen-screen, printer, or admin-panel routing and customer status updates.
• Pros: Menu tools include modifiers, promotions, multilingual support, and labels for 14 major allergens.
• Pros: Marketplace integrations and multiple payment options can support restaurants serving customers through different channels.
• Cons: The no-commission Free plan stops at 20 orders per month.
• Cons: Starter and Pro charge 5% and 3% commissions respectively on all orders, in addition to monthly fees.
• Cons: The phone system add-on costs €200 for setup plus €60 per month, excluding VAT.

Alternatives

Fee Free Ordering is worth considering if a larger no-commission free allowance matters more than the specific Ordering.Tools workflow: its free plan allows 100 orders per month. GloriaFood is another option for operators prioritizing a free plan with unlimited orders, unlimited locations, and no per-order commission or monthly fee.

Quiteful may suit a smaller menu operation comfortable with a free allowance of 20 active items, one menu, and one location, without analytics or POS integrations. Prestau Menu Author is an alternative for restaurants seeking menu-authoring software with a web platform and a paid Standard plan that includes order management and POS integration.

TabTake Reservations is an option for a single location that can work within a free allowance of up to 150 orders per month and does not need reservations on that tier. Restroworks is a paid alternative with custom pricing. Crisp Menu Management is another paid alternative. Digisystems Restaurant Menu Management uses pricing on request.

For broader comparisons, browse Restaurant Menu Management Software, Restaurant Website Builders, and Kitchen Display System Software.

Verdict

Choose Ordering.Tools if your restaurant needs a single system for multiple order types, menu controls, and kitchen routing, and its commissions fit your economics. The free plan provides a no-commission starting point, but its 20-order cap is restrictive; restaurants with steady volume should compare Starter’s 5% and Pro’s 3% commission carefully or look for an alternative that better matches their fee priorities.