Freedom251 › Business Phone Systems
Onebox
What Onebox is
Onebox is a paid virtual phone service for business communications, available on the web and through iOS and Android apps. It supports multiple business numbers, custom call routing, an auto attendant, professional greetings, voicemail, voicemail transcription, online faxing, conferencing, and email forwarding for voicemails and faxes. The Executive plan costs $16.95 a month and provides dedicated numbers for individual users. Receptionist costs $49.95 a month and adds automated answering and routing to multiple users. LIVE Receptionist costs $129.95 a month and includes live answering with transfers to staff. Onebox offers a 30-day trial; the Receptionist offer is limited to 1,000 minutes or 30 days, whichever comes first. The service is described as suitable for small businesses with 2 to 20 people. Onebox says it uses technical and organizational safeguards for personal information and legally compliant mechanisms for international transfers. Its customer agreement states that emergency voice calls to 911 cannot be made through Onebox.
Who it suits
Onebox is aimed at small businesses with 2 to 20 people that need business numbers and managed call handling. It fits teams choosing between automated routing and live receptionist answering.
What it does well
- Multiple business numbers and custom call routing
- Auto attendant and voicemail transcription
- Web, iOS, and Android access
- Online faxing and conferencing
- 30-day trial available
What to know first
- No free plan
- Emergency 911 voice calls are unavailable
- Receptionist trial caps use at 1,000 minutes
- No desktop and mobile apps listed
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Executive | From $16.95 per month · Dedicated phone numbers for individual users | $16.95 a month |
| Receptionist | From $49.95 per month · Automated answering and routing calls to multiple users | $49.95 a month |
| LIVE Receptionist | From $129.95 per month · Live answering; receptionists can transfer calls to staff | $129.95 a month |
As onebox.com lists them, read 11 Oct 2026. The maker's own page has the final word.
Verdict
Onebox brings phone, voicemail, fax, conferencing, and routing into one business service. Compare its three paid plans by whether you need individual numbers, automated answering, or live call transfers.
Facts from Onebox's own pages
- Auto attendant
- Yes · onebox.com, 22 Sept 2026
- Business numbers
- multiple · onebox.com, 22 Sept 2026
- Calling features
- The service includes an auto-attendant, professional greetings, voicemail, online faxing, conferencing, mobile apps, and a web interface. · onebox.com, 11 Oct 2026
- Call routing
- Receptionist users can route callers through an extension menu and forward calls to multiple numbers in sequence, simultaneously, or in combination. · onebox.com, 11 Oct 2026
- Data transfers
- The privacy policy says international personal-data transfers use legally compliant mechanisms, including standard contractual clauses and APEC Cross-Border Privacy Rules. · onebox.com, 11 Oct 2026
- Desktop and mobile apps
- No · onebox.com, 22 Sept 2026
- Free plan
- No · onebox.com, 22 Sept 2026
- Intended users
- Onebox Receptionist is described as ideal for small businesses with 2 to 20 people. · onebox.com, 11 Oct 2026
- Messaging
- The service supports voicemail and fax access online, by telephone, and by email, and can forward voicemails and faxes to email. · onebox.com, 11 Oct 2026
- Mobile apps
- Onebox says iPhone and Android apps let users manage voicemails while away from the office. · onebox.com, 11 Oct 2026
- Notable limitation
- The customer agreement says Onebox services cannot make emergency voice calls to 911. · onebox.com, 11 Oct 2026
- Privacy contact
- The privacy policy gives Ziff Davis's Legal Department address as 360 Park Ave. S., 17th Floor, New York, NY 10010. · onebox.com, 11 Oct 2026
- Product
- Onebox describes itself as an all-in-one virtual phone solution for managing business communications. · onebox.com, 11 Oct 2026
- Security
- Onebox says it uses technical and organizational security measures to protect personal information against loss, misuse, or unauthorized access. · onebox.com, 11 Oct 2026
- Support
- The site lists customer help by phone at (866) 761-8108. · onebox.com, 11 Oct 2026
- Trial terms
- The Receptionist offer describes a 30-day risk-free trial, limited to 1,000 minutes or 30 days of use, whichever comes first. · onebox.com, 11 Oct 2026
- Voicemail transcription
- Yes · onebox.com, 22 Sept 2026
Where Onebox stands on Freedom251
- Business Phone Systems#106 of 167