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NICE NEVA

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What NICE NEVA is

NICE NEVA is robotic process automation software for routine desktop activities and repetitive agent work. During customer interactions, it can guide employees with context-specific next steps, fill forms, retrieve and enter customer information across systems, and carry out backend tasks. NEVA Assist monitors real-time desktop actions on each employee’s computer, while NEVA Unattended uses server-based robots for processes that do not need human intervention. Automation Finder analyzes desktop activity to identify and prioritize potential automations, and can map processes and convert recommended sequences into automation flows. Users can anonymize selected applications and data types. NEVA Studio provides drag-and-drop tools and low-code components; it runs partly in NICE’s cloud and partly as a native desktop application, with projects saved locally. NEVA is available on the web and uses hybrid deployment. It is paid, with pricing on request, and has no free plan; a free trial is available. NEVA also includes document processing and bot orchestration.

Who it suits

NEVA may suit front- and back-office employees, including agents handling live customer interactions, and organizations seeking to automate repetitive desktop tasks. Its Studio tools are aimed at business users building automations with low-code components.

What it does well

Guides agents during live customer interactions
Automates form filling and cross-system data entry
Automation Finder identifies and prioritizes candidates
Studio offers drag-and-drop and low-code tools

What to know first

Paid product with pricing on request
No free plan
Automation Finder analyzes desktop activity
Studio projects are saved locally

Limits

There is no free plan.

Getting started

Open the NICE NEVA product website
Request pricing for the paid offering
Use the available free trial
Access NEVA through web or Windows
Install the native NEVA Studio component on a developer desktop
Build automations with Studio and save projects locally

Verdict

NEVA combines live agent guidance, desktop automation, process discovery, and low-code automation design. Organizations should assess its desktop data collection and request pricing to determine fit.

Questions

What does NICE NEVA automate?

It automates routine desktop activities, repetitive agent tasks, data entry, form filling, backend processes, document processing, and bot orchestration.

Which platforms does NEVA support?

The listed platforms are web and Windows. NEVA Studio uses a hybrid NICE-cloud and native desktop arrangement.

Does NEVA have a free plan?

No. It is a paid product with pricing on request, and a free trial is available.

Can NEVA run without an employee?

Yes. NEVA Unattended uses server-based robots for repetitive administrative processes without human intervention.

How does Automation Finder handle desktop data?

It analyzes actions such as keystrokes, mouse selections, applications, pages, field entries, and handle time, with options to anonymize selected applications and data types.

Facts from NICE NEVA's own pages

Agent assistance: NEVA works alongside agents in real time to fill forms, retrieve and populate customer information across systems, guide workflows, and execute backend tasks. · nice.com, 9 Oct 2026
Audience: NEVA is described as an employee virtual attendant for front- and back-office employees, including agents handling live customer interactions. · nice.com, 9 Oct 2026
Automation design: NEVA Studio provides drag-and-drop functionality and low-code components for business users to build automations without development-team support. · resources.nice.com, 9 Oct 2026
Automation discovery: Automation Finder is included with NEVA and uses unsupervised machine learning to help enterprise centers of excellence identify automation candidates. · nice.com, 9 Oct 2026
Backend tasks: NEVA can execute backend tasks without agents switching between applications. · nice.com, 9 Oct 2026
Company: NiCE describes its AI-powered platforms as serving organizations across more than 150 countries. · nice.com, 9 Oct 2026
Data collected: Automation Finder collects and analyzes desktop activity data such as keystrokes, mouse selections, applications, pages visited, field entries and handle time. · nice.com, 9 Oct 2026
Data entry: NEVA can automate repetitive data entry and form filling and retrieve and populate customer information across multiple systems. · nice.com, 9 Oct 2026
Data privacy: Automation Finder says collected data is handled securely and offers an option to anonymize specific applications and data types. · nice.com, 9 Oct 2026
Desktop data: NEVA Assist resides on each employee’s desktop and monitors mouse clicks, keyboard strokes, and other real-time desktop actions. · resources.nice.com, 9 Oct 2026
Desktop integration: NEVA In-App can be tailored for web applications such as CRM systems and knowledge portals, with its interface embedded in call-center applications. · nice.com, 9 Oct 2026
Development tools: NEVA Studio includes a native debugger, built-in automatic testing and a layered development approach. · resources.nice.com, 9 Oct 2026
Discovery data: Automation Finder analyzes desktop actions such as keystrokes, mouse selections, applications, pages visited, field entries, and handle time, with options to anonymize specific applications and data types. · nice.com, 9 Oct 2026
Founded: 1986 · nice.com, 28 Sept 2026
Guidance: NEVA provides context-specific next-best-action guidance, including disclosures, reminders, sales practices, and product details. · nice.com, 9 Oct 2026
Headquarters: NiCE lists headquarters in Ra’anana, Israel and Hoboken, New Jersey. · nice.com, 9 Oct 2026
Live assistance: NEVA works alongside agents in real time, guiding them through workflows during live interactions. · nice.com, 9 Oct 2026
Local projects: The NEVA Studio brochure says developed projects are saved locally for privacy and security. · resources.nice.com, 9 Oct 2026
Pricing: NICE’s public pricing page lists CXone package prices, while the opened page does not list a NEVA-specific price. · nice.com, 9 Oct 2026
Process discovery: Automation Finder is included with the NEVA desktop bot license and uses machine learning to identify and prioritize automation candidates. · nice.com, 9 Oct 2026
Process mapping: Automation Finder continuously maps and prioritizes processes and can convert recommended process sequences into active automation flows. · nice.com, 9 Oct 2026
Purpose: NEVA automates routine desktop activities and repetitive agent tasks so agents can focus on customer interactions. · nice.com, 9 Oct 2026
Studio application: NEVA Studio is a hybrid application with part running on NICE’s cloud and part installed on the developer’s desktop as a native application. · resources.nice.com, 9 Oct 2026
Studio deployment: NEVA Studio is a hybrid application with a component on the NICE cloud and a native application installed on the developer’s desktop; projects are saved locally. · resources.nice.com, 9 Oct 2026

Where NICE NEVA stands on Freedom251

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