Freedom251 › Remote desktop software
NetSupport Manager
What NetSupport Manager is
NetSupport Manager is on-premises remote support software for IT teams managing PCs, servers and users across locations and networks. Technicians can watch, share or control remote screens, keyboards and mice, and see multiple connected displays through real-time thumbnails. It supports unattended access and session recording. For administration, teams can transfer files between computers, distribute files or folders to several workstations, inspect hardware and software inventory, view processes and services, and use remote power, restart and PowerShell controls. Communication options include text or audio chat, targeted and broadcast messages, and user help requests when enabled. Connections can run over LAN, WAN or the internet using TCP/IP or HTTP; a Gateway supports remote connections across firewalled networks. Security features include configurable encryption up to 256-bit AES, SSL/TLS certificates, operator two-factor authentication, user authorization and activity logging. Licences are perpetual or subscription, with pricing tailored to the organisation. Pricing is available on request; there is no free plan, but a 30-day trial supports up to 10 PCs and includes all features.
Who it suits
It suits education and corporate IT teams supporting users and devices across networks. Its platform list includes Windows, macOS, Linux, iOS and Android, while supported platforms are listed as desktop.
What it does well
- Remote control includes unattended access and multi-monitor support.
- Transfers and distributes files to multiple workstations.
- Includes inventory, process, service and remote power controls.
- Trial lasts 30 days for up to 10 PCs.
- Security options include two-factor authentication and activity logging.
What to know first
- No free plan is listed.
- Pricing is available only on request.
- Trial is limited to 10 PCs.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Perpetual licence | Licence count and pricing tailored to organisation requirements; no implementation fees; support and training included | On request |
| Subscription licence | Licence count and pricing tailored to organisation requirements; no implementation fees; support and training included | On request |
As netsupportmanager.com lists them, read 9 Oct 2026. The maker's own page has the final word.
Verdict
NetSupport Manager combines remote access, device administration, file distribution and technician communications in an on-premises tool. Consider its tailored licence pricing and the trial’s 10-PC limit when assessing fit.
Facts from NetSupport Manager's own pages
- Communications
- Technicians can chat with multiple users by text or audio, send targeted or broadcast messages, and receive user help requests when enabled. · netsupportmanager.com, 9 Oct 2026
- Directory integration
- NetSupport Manager can validate inbound users against NT user profiles and Active Directory profiles, and provides Active Directory templates for client configurations. · netsupportmanager.com, 9 Oct 2026
- File transfer
- The product transfers files between computers, supports drag and drop, and can distribute files or folders to multiple workstations at once. · netsupportmanager.com, 9 Oct 2026
- Founded
- 1989 · netsupportmanager.com, 28 Sept 2026
- Free plan
- No · netsupportmanager.com, 22 Sept 2026
- Headquarters
- Market Deeping, Peterborough, PE6 8NE, United Kingdom · netsupportmanager.com, 28 Sept 2026
- Intended users
- NetSupport says its solutions serve education and corporate sectors and describes Manager as a tool for IT teams supporting users and devices. · netsupportsoftware.com, 9 Oct 2026
- Network connectivity
- It supports LAN, WAN and internet connections using TCP/IP or HTTP, and includes a Gateway for remote connections across secure firewalled networks. · netsupportmanager.com, 9 Oct 2026
- Platform support
- The maker lists Windows, Mac, legacy Linux and mobile device support, with iOS and Android devices available for mobile control or as Android clients. · netsupportmanager.com, 9 Oct 2026
- Purpose
- NetSupport Manager is on-premises remote support software for remotely accessing and managing PCs, servers and users across locations and networks. · netsupportmanager.com, 9 Oct 2026
- Remote control
- Technicians can watch, share or control remote screens, keyboards and mice, and view multiple connected screens using real-time thumbnails. · netsupportmanager.com, 9 Oct 2026
- Security
- The maker describes configurable encryption up to 256-bit AES, SSL/TLS certificates, operator two-factor authentication, user authorization and activity logging. · netsupportmanager.com, 9 Oct 2026
- Session recording
- Yes · netsupportmanager.com, 22 Sept 2026
- Support and training
- The maker says technical support and training are included with licensing, and offers free support on weekdays from 9am to 5pm across global time zones. · netsupportmanager.com, 9 Oct 2026
- Supported platforms
- desktop · netsupportmanager.com, 22 Sept 2026
- System management
- It provides hardware and software inventory, process and service views, remote power and restart controls, and PowerShell command execution. · netsupportmanager.com, 9 Oct 2026
- Trial
- The free trial lasts 30 days, supports up to 10 PCs, includes all product features, requires no credit card and carries no obligation at the end. · netsupportmanager.com, 9 Oct 2026
Where NetSupport Manager stands on Freedom251
- Remote desktop software#80 of 135
- Remote Support Software#33 of 49
- Unattended Remote Access Software#21 of 29
- Remote support tools#37 of 47