NCR Counterpoint

Paid iPhoneWindows

What NCR Counterpoint is

NCR Counterpoint is a retail management system for point of sale, inventory, customer records, purchasing, sales history, and reporting. Its checkout tools handle sales, returns, orders, and layaways through touchscreen or traditional ticket entry. The base system also includes purchasing and receiving, credit card processing, and ecommerce support through CPOnline. Inventory functions cover multiple stocking locations, transfers, promotional pricing, item grids, barcode scanning, and more than 40 inventory reports. Retailers can manage multiple companies, stores, and workgroups, with wide area network operation. Built on Microsoft SQL Server, Counterpoint supports configurations from single-user setups to enterprises with hundreds of users. Retailers can buy optional functionality with the base system or add it later. Counterpoint Mobile connects to Counterpoint and provides item and customer lookup, inventory functions, and mobile point of sale. Payment support includes credit and debit cards, stored-value cards, EBT food stamps, and checks. The system also lists integrations with accounting packages, retail applications, and payment solutions. NCR describes Counterpoint for retail, wholesale, mail-order, and ecommerce businesses, with configurations for different markets and workflows. The paid product runs on iOS and Windows, and pricing is available on request.

Who it suits

Counterpoint suits retail, wholesale, mail-order, and ecommerce businesses that need checkout, inventory, purchasing, customer records, and reporting in one system. Its support for multiple stores, companies, and workgroups may suit retailers managing more than one operation or location.

What it does well

Checkout supports sales, returns, orders, and layaways.
Inventory tools include transfers and promotional pricing.
Supports multiple companies, stores, and workgroups.
Mobile app offers lookup, inventory, and point of sale.
Direct interfaces are listed for several accounting packages.

What to know first

Paid pricing is available on request.
Mobile card payments require NCR Secure Pay or Counterpoint Gateway.
Dial-up credit-card processing is not supported.
Some offline ticket functions still require a store-server connection.

Limits

Counterpoint Mobile card payments require NCR Secure Pay or Counterpoint Gateway, and dial-up credit-card processing is unsupported. The mobile requirements page specifies iOS 11 or 12 and Counterpoint 8.4.6.10 or later, with network access to Counterpoint servers.

Getting started

Visit the NCR Voyix retail point-of-sale website.
Contact NCR or an assigned partner about pricing and the base system.
Choose any optional functionality to purchase with the base system or add later.
Set up Counterpoint on iOS or Windows.
For Counterpoint Mobile, use a compatible Counterpoint server and network access.

Verdict

Choose NCR Counterpoint if your business needs retail checkout alongside inventory, purchasing, and customer management, with support for multiple stores and workflows. Consider its mobile payment prerequisites and the need to request pricing when evaluating it.

Questions

How much does NCR Counterpoint cost?

It is a paid product, with pricing available on request.

Which platforms does Counterpoint support?

The listed platforms are iOS and Windows.

What does the base system include?

It includes ticket entry, inventory and customer management, purchasing and receiving, reporting, credit card processing, and ecommerce support through CPOnline.

Can Counterpoint work across multiple stores?

Yes. It supports multiple companies, stores, and workgroups, as well as wide area network operation.

Which accounting integrations are listed?

Direct interfaces are listed for QuickBooks, BusinessWorks, Great Plains, MAS 90/200, and Small Business Financials. Export interfaces are also available for several other accounting packages.

What does Counterpoint Mobile require for card payments?

Card payments require NCR Secure Pay or Counterpoint Gateway. Dial-up credit-card processing is not supported.

Facts from NCR Counterpoint's own pages

Access controls: The maker’s product guide describes password protection, Windows authentication, function-level permissions, and user-defined menus that restrict access. · userportal.counterpointpos.com, 7 Oct 2026
Accounting integrations: The maker lists direct interfaces for QuickBooks, BusinessWorks, Great Plains, MAS 90/200, and Small Business Financials, as well as export interfaces for several other accounting packages. · userportal.counterpointpos.com, 7 Oct 2026
Checkout: Its point-of-sale module supports sales, returns, orders, and layaways through touchscreen or traditional ticket-entry interfaces. · userportal.counterpointpos.com, 7 Oct 2026
Company history: NCR Voyix’s company page says NCR has operated since 1884. · ncrvoyix.com, 7 Oct 2026
Database and scale: Counterpoint is based on Microsoft SQL Server and the maker says it supports systems ranging from single-user setups to enterprises with hundreds of users. · userportal.counterpointpos.com, 7 Oct 2026
Founded: 1884 · ncrvoyix.com, 28 Sept 2026
Headquarters: Atlanta, Georgia, USA · ncrvoyix.com, 28 Sept 2026
Integrations: NCR lists Customer Connect email marketing, NCR Retail Online ecommerce, Smart Alerts, Counterpoint Mobile, and payment solutions among its Counterpoint retail apps. · retailapps.counterpoint.ncrvoyix.com, 7 Oct 2026
Inventory: Inventory features include multiple stocking locations, transfers, promotional pricing, item grids, and more than 40 inventory reports. · userportal.counterpointpos.com, 7 Oct 2026
Maker headquarters: NCR Voyix’s about page identifies Atlanta as the location of its global headquarters. · ncrvoyix.com, 7 Oct 2026
Mobile app: CPMobile provides mobile point of sale and requires an iPhone, iPod touch, or iPad running iOS 11 or iOS 12, plus Counterpoint V8.4.6.10 or later. · cpmobilehelp.counterpoint.ncrvoyix.com, 7 Oct 2026
Mobile payment limit: CPMobile card payments require NCR Secure Pay or Counterpoint Gateway, and dial-up credit-card processing is not supported. · cpmobilehelp.counterpoint.ncrvoyix.com, 7 Oct 2026
Mobile prerequisites: The Counterpoint Mobile 2.6.2 requirements page specifies iOS 11 or 12 and Counterpoint 8.4.6.10 or later; it also requires network access to Counterpoint servers. · cpmobilehelp.counterpoint.ncrvoyix.com, 7 Oct 2026
Offline operation: Counterpoint documentation describes an Offline Ticket Entry option, though some functions still require connection to the store server. · userportal.counterpointpos.com, 7 Oct 2026
Optional functionality: NCR describes add-on options that can be purchased and registered with the base system or added later. · userportal.counterpointpos.com, 7 Oct 2026
Payments: The product documentation says Counterpoint can process credit and debit cards, stored-value cards, EBT food stamps, and checks. · userportal.counterpointpos.com, 7 Oct 2026
Payments security: NCR Secure Pay documentation says payment terminals and magnetic stripe readers may be configured for point-to-point encryption (P2PE). · securepayhelp.counterpoint.ncrvoyix.com, 7 Oct 2026
PCI and TLS: Counterpoint 8.5.6 release notes describe TLS 1.2 support for PCI DSS compliance; the same notes identify the release as dated December 2018. · userportal.counterpointpos.com, 7 Oct 2026
POS and back office: The base system includes ticket entry, inventory and customer management, purchasing and receiving, reporting, credit card processing, and ecommerce support through CPOnline. · userportal.counterpointpos.com, 7 Oct 2026
Pricing: The Counterpoint pages reviewed do not state a product price. · ncrvoyix.com, 7 Oct 2026
Product scope: NCR Counterpoint is a retail management system covering point of sale, inventory, customer records, purchasing, sales history, and reporting. · userportal.counterpointpos.com, 7 Oct 2026
Retail operations: The product supports multiple companies, stores, and workgroups, plus wide area network operation. · userportal.counterpointpos.com, 7 Oct 2026
Retail POS: NCR Counterpoint is a point-of-sale system for retail, wholesale, mail-order, and ecommerce businesses. · userportal.counterpointpos.com, 7 Oct 2026
Security: Counterpoint V8.5.6 documentation describes support for enabling TLS 1.2 and disabling early TLS to comply with PCI DSS. · userportal.counterpointpos.com, 7 Oct 2026

Where NCR Counterpoint stands on Freedom251

Point of Sale POS software#25 of 30
Retail POS Software#27 of 29