NCR Counterpoint is a retail management system for point of sale, inventory, customer records, purchasing, sales history, and reporting. Its checkout tools handle sales, returns, orders, and layaways through touchscreen or traditional ticket entry. The base system also includes purchasing and receiving, credit card processing, and ecommerce support through CPOnline. Inventory functions cover multiple stocking locations, transfers, promotional pricing, item grids, barcode scanning, and more than 40 inventory reports. Retailers can manage multiple companies, stores, and workgroups, with wide area network operation. Built on Microsoft SQL Server, Counterpoint supports configurations from single-user setups to enterprises with hundreds of users. Retailers can buy optional functionality with the base system or add it later. Counterpoint Mobile connects to Counterpoint and provides item and customer lookup, inventory functions, and mobile point of sale. Payment support includes credit and debit cards, stored-value cards, EBT food stamps, and checks. The system also lists integrations with accounting packages, retail applications, and payment solutions. NCR describes Counterpoint for retail, wholesale, mail-order, and ecommerce businesses, with configurations for different markets and workflows. The paid product runs on iOS and Windows, and pricing is available on request.
Who it is for
Counterpoint suits retail, wholesale, mail-order, and ecommerce businesses that need checkout, inventory, purchasing, customer records, and reporting in one system. Its support for multiple stores, companies, and workgroups may suit retailers managing more than one operation or location.
What is good
- Checkout supports sales, returns, orders, and layaways.
- Inventory tools include transfers and promotional pricing.
- Supports multiple companies, stores, and workgroups.
- Mobile app offers lookup, inventory, and point of sale.
- Direct interfaces are listed for several accounting packages.
What to know first
- Paid pricing is available on request.
- Mobile card payments require NCR Secure Pay or Counterpoint Gateway.
- Dial-up credit-card processing is not supported.
- Some offline ticket functions still require a store-server connection.
Verdict
Choose NCR Counterpoint if your business needs retail checkout alongside inventory, purchasing, and customer management, with support for multiple stores and workflows. Consider its mobile payment prerequisites and the need to request pricing when evaluating it.
Get started with NCR Counterpoint
- Visit the NCR Voyix retail point-of-sale website.
- Contact NCR or an assigned partner about pricing and the base system.
- Choose any optional functionality to purchase with the base system or add later.
- Set up Counterpoint on iOS or Windows.
- For Counterpoint Mobile, use a compatible Counterpoint server and network access.
Limits to know first
Counterpoint Mobile card payments require NCR Secure Pay or Counterpoint Gateway, and dial-up credit-card processing is unsupported. The mobile requirements page specifies iOS 11 or 12 and Counterpoint 8.4.6.10 or later, with network access to Counterpoint servers.
Questions about NCR Counterpoint
How much does NCR Counterpoint cost?
It is a paid product, with pricing available on request.
Which platforms does Counterpoint support?
The listed platforms are iOS and Windows.
What does the base system include?
It includes ticket entry, inventory and customer management, purchasing and receiving, reporting, credit card processing, and ecommerce support through CPOnline.
Can Counterpoint work across multiple stores?
Yes. It supports multiple companies, stores, and workgroups, as well as wide area network operation.
Which accounting integrations are listed?
Direct interfaces are listed for QuickBooks, BusinessWorks, Great Plains, MAS 90/200, and Small Business Financials. Export interfaces are also available for several other accounting packages.
What does Counterpoint Mobile require for card payments?
Card payments require NCR Secure Pay or Counterpoint Gateway. Dial-up credit-card processing is not supported.
Compared on retail POS software
- Inventory tools
- Yes
