Merch.com provides custom swag, promotional products, and corporate gifts, covering design, production, and worldwide shipping. Campaigns can be public, invite-only, or password-protected, with sends automated for milestones, events, and CRM triggers. Branded gift links let recipients choose their size, color, and shipping address. Campaign analytics include invite tracking through seven-stage funnels, real-time activity, journey timelines, and engagement metrics. Inventory tools track SKUs, low stock, inbound shipments, and audit trails; order management supports bulk imports and fulfillment routing. Customers can brand campaign pages, redemption pages, transactional emails, and order tracking. Live integrations include Shopify, Zapier, a REST API, and webhooks; WooCommerce, BigCommerce, and Webflow are marked coming soon. Platform use is free, but products, storage, and fulfillment are charged separately. Listed charges include 0.01 USD per item per day for storage, 3.00 USD per fulfillment order for the first item pick, 2.00 USD per additional item, 5.00 USD per fulfillment order, and 15.00 USD for international handling. Merch.com operates fulfillment centers in the United States, European Union, and United Kingdom.
Who it is for
It suits organizations arranging corporate gifts, employee programs, trade shows, events, influencer kits, Shopify fulfillment, or group orders. Recipients can choose gift size, color, and shipping address through branded links.
What is good
- Free platform use; products and fulfillment billed separately.
- Campaigns can automate milestone and event sends.
- Gift links let recipients select size, color, and address.
- Live integrations include Shopify, Zapier, REST API, and webhooks.
- Worldwide shipping and fulfillment centers in three regions.
What to know first
- Storage, products, and fulfillment cost extra.
- WooCommerce, BigCommerce, and Webflow are coming soon.
- International handling is listed at 15.00 USD.
Verdict
Merch.com brings campaign management, recipient choices, inventory tracking, and fulfillment into a service for custom gifts and promotional products. Platform use is free, but storage, products, and fulfillment have separate charges.
Merch.com plans and pricing
All plansCompared on sales gifting software
- Free plan
- Yes
- Gift catalog
- physical_gifts
- Automation level
- campaigns
- Recipient choice
- Yes
- Branded packages
- Yes
- Shipping scope
- global
- API access
- Yes
