KWHotel

Overview

KWHotel is hotel management software for handling reservations, rates, rooms and guest data, with desktop and cloud options. It is best suited to small and medium accommodation facilities that want those core operations in one system and can choose the edition that fits their needs. Its separate channel manager and edition-dependent features make checking the right configuration essential.

Key features

KWHotel Cloud PMS gives users access to reservations, rate plans and guest data from internet-connected devices, and synchronizes reservation data with KWHotel Pro desktop software. On iOS and Android, the cloud system runs in a browser or through a home-screen shortcut. That makes it a practical counterpart to the desktop product, though it is not a native-app experience.

The Cloud Channel Manager synchronizes availability with online travel agencies and is sold separately. KWHotel also lists connections with YieldPlanet, SiteMinder, WuBook, Booking.com and Expedia. Because OTA synchronization varies by edition, properties that rely on these channels should confirm which edition and separate components they need before choosing.

The KWHotel Booking Engine supports nine languages and nine payment gateways, with no commission on bookings made through it. It can display hotel regulations and GDPR regulations to guests, if applicable. The maker also describes synchronization with SMSAPI for messaging, POSbistro for point of sale and Espago for card payments. Support is offered by email, Skype and phone, with remote connection through TeamViewer if needed.

Pricing

KWHotel uses a freemium model. KWHotel Free costs nothing and is described as a free version of the hotel management software. Feature availability varies by version, including OTA synchronization and the booking engine, so the free edition is not a safe assumption for properties that need either capability.

Choose the free edition if its included functions cover your reservation and property-management needs. The Cloud Channel Manager is sold separately, and the booking engine and OTA synchronization vary by edition; properties requiring those functions should establish the applicable configuration and cost before committing. No other KWHotel plan price is available here.

Platforms

KWHotel is listed for Windows, web, iOS and Android. Desktop software is on-premise, while Cloud PMS provides access through internet-connected devices. Mobile access works in a browser or via a home-screen shortcut.

Who it's for

KWHotel is aimed at small and medium accommodation facilities that need to manage reservations, rooms, rates and guest data. It makes most sense for operators who value desktop and cloud access and can match their required channel and booking functions to the right edition. It is less suitable for buyers who need certainty that OTA synchronization or a booking engine is included in the free version.

Pros and cons

• Pro: Cloud PMS synchronizes reservation data with KWHotel Pro desktop software, supporting a workflow that uses both.
• Pro: The booking engine supports nine languages and nine payment gateways and charges no commission on its bookings.
• Pro: Email, Skype and phone support, with remote TeamViewer connection if needed, gives customers several support routes.
• Con: The channel manager is sold separately, adding a distinct purchase for properties that need OTA availability synchronization.
• Con: OTA synchronization and booking-engine availability vary by edition, so the free version may not suit properties that depend on either.
• Con: Mobile use is through a browser or home-screen shortcut rather than a described native app.

Alternatives

For a broader comparison, see Hotel Management software.

Sirvoy Website Builder is worth considering if a free web-based option with a stated room cap is preferable: Sirvoy Free costs nothing and covers one room and up to five extras. Its Starter plan is €12 a month for one room, with pricing varying by room count.

Jonas Chorum is a paid alternative available on Android, iOS and web.

RoomKeyPMS Booking Engine may suit RoomKeyPMS clients seeking an engine included in onboarding; pricing is on request.

ThinkReservations Booking Engine is a paid web and API option with channel manager, account-manager support and staff training; contact sales for pricing.

BookingCenter is a paid alternative with a free trial and broad platform support. Its MyPMS Self-Setup plan costs $50 a month and includes unlimited rooms, 24×7 support and software upgrades.

Amenitiz Website Builder is a paid option whose Sales Pro plan combines a booking engine with online payments, a channel manager and a property management system.

Clock PMS+ is a paid web-based alternative.

Mews Accounting is a paid web and API option with exportable reports for accounting in its Essentials plan.

Verdict

Choose KWHotel if you run a small or medium accommodation facility and want reservation, rate, room and guest-data management with desktop and cloud access. The commission-free booking engine and desktop-cloud reservation synchronization are useful strengths, but the separate channel manager and edition-dependent features call for a careful match between your needs and the version you buy. Look elsewhere if you need a clearly bundled channel manager or booking engine without edition uncertainty.