Justiceserver is a Salesforce-based legal case management platform for nonprofit legal service organizations. It combines structured intake, configurable case workflows, timekeeping, reporting, clinic tracking, referrals, and pro bono coordination in one system. Intake can capture client and matter information while checking conflicts, duplicate records, and eligibility. Programs can adapt workflows, layouts, and fields to their practice areas. Time entries may use a stopwatch, start and end times, batch entry, or hour totals, with timesheets, approvals, funding codes, and leave tracking. Salesforce reports and dashboards show caseload, performance, and outcomes, and reports can be built without code. The platform also records clinics, participants, staffing, workshops, referrals, and other services. Referral tools support transfers between organizations, while the Pro Bono Portal add-on shares opportunities with outside attorneys and partners. It runs on web and API platforms and works with Salesforce Nonprofit Success Pack and Nonprofit Cloud / Agentforce Nonprofit. Pricing is on request.
Who it is for
It suits nonprofit legal service organizations and their intake staff, attorneys, pro bono coordinators, IT administrators, and executives. Organizations already using Salesforce products may find its stated compatibility useful.
What is good
- Structured intake checks conflicts, duplicates, and eligibility
- Case workflows and fields can be tailored
- Multiple time-entry methods and approval tracking
- Real-time Salesforce reports and dashboards
- Pro Bono Portal supports external opportunities
What to know first
- Paid product with pricing available only on request
- Pro Bono Portal is an add-on
- AI capabilities require additional licensing and configuration
Verdict
Justiceserver brings intake, case work, timekeeping, reporting, clinics, and referrals into a Salesforce-based system for nonprofit legal services. Its configurable workflows and Salesforce compatibility are central considerations, while pricing and some AI features require further discussion.
Compared on legal practice management software
- Client intake
- Yes
- Time tracking
- Yes
