InsightRecorder

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What InsightRecorder is

InsightRecorder reconstructs production incidents by placing user sessions, logs, metrics, and traces on an evidence timeline. Its embeddable browser script captures user steps, console output, and network timing, while stating that it does not read input values. Capture stays in a configurable rolling in-memory buffer and is flushed when a bug is reported rather than recorded continuously. An extension can capture tabs and screens where the application SDK cannot be installed, but screen recordings cannot be redacted. The service accepts formats including OTLP, JSON/NDJSON, syslog, CEF, LEEF, and GELF, correlating records by trace ID. AI summaries and incident detection can use a customer's OpenAI-compatible or Anthropic model, including Ollama or vLLM in a VPC. Deployment options are managed cloud or self-hosting in a customer VPC or on-premises. InsightRecorder lists integrations for ticket sync and incident delivery. The 90-day free plan has usage limits; paid plans include TEAM at $79 a month. SOC 2 Type II certification, BAA, and SAML/SCIM are marked as not yet available and on the roadmap.

Who it suits

It is aimed at QA, support, product/platform, engineering, and security/compliance teams investigating production incidents. Teams can choose managed cloud or self-hosting.

What it does well

Combines sessions, logs, metrics, and traces
Browser capture does not read input values
Supports managed cloud and self-hosted deployment
AI summaries can use customer-selected models
Lists multiple ticketing and incident integrations

What to know first

Free plan lasts 90 days
Screen recordings cannot be redacted
SOC 2 Type II certification is not yet available
BAA and SAML/SCIM remain on the roadmap

Limits

The FREE plan lasts 90 days, supports up to 3 developers, 500 bug sessions per month, seven-day retention, and daily limits of 1M log records, 10M metric points, and 1M trace spans. It includes one issue tracker and no Slack; paid tiers raise or remove these limits according to their plans.

Plans

Plan	Billed and limits	Price
FREE	Free for 90 days · Up to 3 developers · 500 bug sessions/month · 7 days retention · 1M log records/day · 10M metric points/day · 1M trace spans/day · 1 issue tracker, no Slack	Free
BUSINESS	Annual contract for a whole engineering org. · Unlimited developers · 50,000 bug sessions/month · 180 days retention · Unlimited logs, metrics, and traces per day · All 7 trackers + Slack triage	$18 a year
COMPLIANCE	Self-host · Unlimited developers, bug sessions, retention, logs, metrics, and traces · All 7 trackers + Slack triage · Your VPC, Postgres, and storage cost · Flat platform licence, not per seat · BAA, SAML/SCIM, SOC 2 Type II marked roadmap	$40 a year
TEAM	Unlimited developers · 5,000 bug sessions/month · 30 days retention · 10M log records/day · 100M metric points/day · 10M trace spans/day · All 7 trackers + Slack triage	$79 a month

As insightrecorder.com lists them, read 9 Oct 2026. The maker's own page has the final word.

Getting started

Open the InsightRecorder website
Choose managed cloud or self-hosted deployment
Select the free or paid plan
Install the browser script, extension, or a server SDK
Connect log sources and listed integrations
Configure data residency and tenant policies

Verdict

InsightRecorder combines several incident evidence types and offers deployment and model choices. Teams considering it should review the capture limits and the compliance features still on the roadmap.

Questions

Is there a free plan?

Yes. FREE costs nothing for 90 days, with specified developer, session, retention, and telemetry limits.

What does TEAM cost?

TEAM costs $79 a month and includes unlimited developers, 5,000 bug sessions per month, 30-day retention, and listed daily telemetry quotas.

Can it be self-hosted?

Yes. COMPLIANCE supports self-hosting in your VPC or on-premises, with your PostgreSQL and storage costs.

Which platforms are supported?

InsightRecorder is available through its API, extension, self-hosted deployment, and web interface, with browser support listed.

Can I use my own AI model?

Yes. AI summaries and incident detection can use OpenAI-compatible or Anthropic models, including Ollama or vLLM in a VPC.

Are the SDKs open source?

The listed Go, TypeScript, Python, Ruby, PHP, Java, C#, and Elixir server SDKs are open source under MIT.

Facts from InsightRecorder's own pages

AI features: AI summaries and incident detection can use the customer’s own OpenAI-compatible or Anthropic model, including Ollama or vLLM in a VPC. · insightrecorder.com, 9 Oct 2026
Audit and residency: The site describes an append-only SHA-256 hash-chained audit trail with external anchoring and per-tenant US, EU, or AP data residency. · insightrecorder.com, 9 Oct 2026
Browser capture: Its embeddable script captures user steps, console output, and network timing, while stating that input values are never read. · insightrecorder.com, 9 Oct 2026
Browser extension: A browser extension can capture tab and screen recordings on pages where the application SDK cannot be installed; the page says screen recordings cannot be covered by redaction. · insightrecorder.com, 9 Oct 2026
Capture limit: Client capture uses a configurable rolling in-memory buffer that is flushed when a bug is reported, rather than always-on recording. · insightrecorder.com, 9 Oct 2026
Compliance status: SOC 2 evidence export is listed, while the company says its SOC 2 Type II certification, BAA, and SAML/SCIM are not yet available and are on the roadmap. · insightrecorder.com, 9 Oct 2026
Deployment: InsightRecorder offers managed cloud and self-hosted deployment in a customer VPC or on-premises, using a single binary and PostgreSQL. · insightrecorder.com, 9 Oct 2026
Integrations: The site lists Jira, Linear, GitHub, Notion, Asana, ClickUp, and Trello for two-way ticket sync, plus Slack triage and PagerDuty, Opsgenie, and Microsoft Teams incident delivery. · insightrecorder.com, 9 Oct 2026
Intended teams: The site identifies QA, support, product/platform, engineering, and security/compliance teams as intended users. · insightrecorder.com, 9 Oct 2026
Log ingestion: It accepts OTLP, JSON/NDJSON, syslog, CEF, LEEF, and GELF, and correlates records by trace ID. · insightrecorder.com, 9 Oct 2026
PII protection: The browser agent masks sensitive values before transmission and the server redacts again before storage using configurable, versioned tenant policies. · insightrecorder.com, 9 Oct 2026
Purpose: InsightRecorder reconstructs production incidents from user sessions, logs, metrics, and traces in a single evidence timeline. · insightrecorder.com, 9 Oct 2026
SDK availability: The site lists server SDKs for Go, TypeScript, Python, Ruby, PHP, Java, C#, and Elixir, and says they are open source under MIT. · insightrecorder.com, 9 Oct 2026
Security controls: The site says PostgreSQL row-level security enforces tenant isolation and granular permissions gate access to sensitive captures and logs. · insightrecorder.com, 9 Oct 2026

Where InsightRecorder stands on Freedom251

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