Freedom251 › AI Email Assistants
InReply
What InReply is
InReply is a web service that reads customer emails and drafts or sends responses using a business’s own knowledge. Users can provide FAQs, PDFs, CSVs, terms, documents, or website content. Incoming messages are classified and routed to workflows or escalated to a human. A confidence threshold sends lower-confidence replies to drafts, while Ghost Mode keeps every response as a draft. InReply connects to Gmail, Google Workspace, Outlook, and Microsoft 365 through revocable OAuth, and its shared inbox lets multiple members work without sharing credentials. Plans start at £39/mo with a 14-day trial and no free plan. Starter includes 500 emails per month, one inbox, and two users; Growth and Scale raise limits and add features such as analytics, custom rules, and smart auto-filing. InReply states that it is GDPR compliant, uses UK data residency, stores no passwords, and deletes held data within 30 days after cancellation.
Who it suits
It suits businesses handling customer email, including property agents, gym owners, and vacation rental hosts. Teams wanting shared inbox work, review controls, and multiple mail-client connections may benefit.
What it does well
- Replies grounded in supplied business content
- Confidence thresholds and Ghost Mode
- Gmail, Outlook, and Microsoft 365 connections
- Shared inbox without shared credentials
- 14-day trial
What to know first
- No free plan
- Starter limits usage to 500 emails monthly
- No browser extension
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Starter | £39/mo · 500 emails / month · 1 connected inbox · 2 users · Gmail & Outlook integration · Email support | £39 a month |
| Growth | £79/mo · 2,000 emails / month · 3 connected inboxes · 5 users · Playbook analytics · Priority support | £79 a month |
| Scale | £149/mo · 5,000 emails / month · 5 connected inboxes · 10 users · Custom rules engine · Smart auto-filing · Success manager | £149 a month |
| Business | Talk to sales · 10,000 emails / month · Unlimited inboxes · Unlimited seats · Unlimited rules · Dedicated onboarding · 24/7 phone support | On request |
As inreply.ai lists them, read 7 Oct 2026. The maker's own page has the final word.
Verdict
InReply combines knowledge-based email drafting, classification, workflow routing, and shared inbox collaboration. Its plan limits, paid-only model, and review controls make the subscription structure important to evaluate.
Facts from InReply's own pages
- AI processing
- The pricing page says AI processing runs through OpenAI's API and that inputs are not used to train models under OpenAI's API terms. · inreply.ai, 7 Oct 2026
- Auto-send controls
- Users can set a confidence threshold; messages below it are queued as drafts for review. · inreply.ai, 7 Oct 2026
- Billing
- The site says self-serve plans can be changed or cancelled at any time and have no long-term contracts. · inreply.ai, 7 Oct 2026
- Data deletion
- On cancellation, InReply disconnects immediately and permanently deletes its held data within 30 days. · inreply.ai, 7 Oct 2026
- Email classification
- InReply classifies incoming email and routes it to workflows or escalates it to a human. · inreply.ai, 7 Oct 2026
- Ghost Mode
- Ghost Mode saves every reply as a draft without sending it. · inreply.ai, 7 Oct 2026
- Headquarters
- London, United Kingdom · inreply.ai, 28 Sept 2026
- Integrations
- The service connects with Gmail, Google Workspace, Outlook, and Microsoft 365 via OAuth. · inreply.ai, 7 Oct 2026
- Knowledge sources
- Users can provide FAQs, PDFs, CSVs, terms, documents, or website content for replies. · inreply.ai, 7 Oct 2026
- OAuth and passwords
- InReply says inbox access uses revocable OAuth and that it stores no passwords. · inreply.ai, 7 Oct 2026
- Product
- InReply reads customer emails and drafts or sends replies grounded in a business's own knowledge. · inreply.ai, 7 Oct 2026
- Security
- The site states that InReply is GDPR compliant, has UK data residency, is Google verified, and is SSL encrypted. · inreply.ai, 7 Oct 2026
- Shared inbox
- A team workspace lets multiple members work from one shared inbox without sharing credentials. · inreply.ai, 7 Oct 2026
- Support
- Support varies by plan from email support to priority support, a success manager, or 24/7 phone support. · inreply.ai, 7 Oct 2026
- Supported use cases
- The site names property agents, gym owners, and vacation rental hosts as target users. · inreply.ai, 7 Oct 2026
Where InReply stands on Freedom251
- AI Email Assistants#28 of 46
- AI Email Writing Tools#25 of 28